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Open to workDesired start date: 2 weeks notice
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Karen Fetting
Moose Lake,MN
Work Preference
Summary
#readytowork
Sensitive and ready to listen and resolve customer needs.
Ready to work when directed, quick to adapt and always adhere to schedule.
Able to focus on task in dedicated quiet home work space.
Overview
1
1
Certification
41
41
years of professional experience
Work History
Insight Global Contractor
Insight Global Contractor
Moose Lake, MN
01.2018 - 05.2021
- I have been working as a customer service representative/data entry provider for several different companies in temporary or seasonal positions.
- Insight Global-Moose Lake, MN
Switchboard Operator/Receptionist
Community Memorial Hospital
Cloquet, MN
01.2017 - 07.2017
- Switchboard/Reception
- Answering and routing incoming calls
- Greeting and directing customers, taking payments
- Insurance verification for next day patients
- Emergency patient registration for co-worker breaks & lunch
- Community Memorial Hospital-Cloquet, MN
Medicare and Retirement Provider Senior Service Associate
United HealthGroup
Duluth, MN
01.1998 - 07.2016
- Physician/hospital claims data entry
- Transplant claims/transportation and lodging phone support
- Flexible spending accounts data entry and adjustments
- Medicare and retirement provider claims research, adjustments and appeals
- United HealthGroup-Duluth, MN
Data Entry Clerk
Post Office USPS
Duluth, MN
09.1994 - 12.1997
- USPS facility for verification of hand written mail.
- Post Office USPS, Encoding center-Duluth, MN
Accounts Payable Clerk
Minnesota Power
Duluth, MN
01.1980 - 09.1988
- Accounts receivable and billing
- Accounts payable invoice processing
- Budgeting clerical support
- Minnesota Power-Duluth, MN
Education
High school diploma or GED - undefined
Accounting (Certificate) - undefined
University of Minnesota Continuing education and extension
Duluth, MN12-1986
Skills
Assisted customers with inquiries regarding billing issues and account management Operated multi-line phone systems to provide effective phone support Handled order inquiries and provided product information to enhance customer satisfaction Supported accounts payable and receivable processes with attention to detail Utilized Microsoft Excel and CRM software for data entry and record management Collaborated with teams using Microsoft Teams to improve communication Delivered in-person customer service to address client needs Managed software troubleshooting for non-technical users Demonstrated strong organizational skills in clerical support roles Maintained professionalism in phone etiquette and email correspondence
Certification
- Junior Accounting Certificate
- December 1986 to Present
- Driver's License
Additional Information
- AREA'S OF EXPERTISE
- Medical claims processing and adjustments
- Accounts receivable and payable
- Office/clerical support
- Took elective courses in medical and claims terminology
Timeline
Insight Global Contractor
Insight Global Contractor
01.2018 - 05.2021
Switchboard Operator/Receptionist
Community Memorial Hospital
01.2017 - 07.2017
Medicare and Retirement Provider Senior Service Associate
United HealthGroup
01.1998 - 07.2016
Data Entry Clerk
Post Office USPS
09.1994 - 12.1997
Accounts Payable Clerk
Minnesota Power
01.1980 - 09.1988
Accounting (Certificate) - undefined
University of Minnesota Continuing education and extension