Jocelyn Rayos
Las Vegas,NV
Summary
Results-driven Care Coordinator with expertise in patient assessment and conflict resolution. Demonstrates effective communication and collaboration to enhance patient outcomes and team performance. Specializes in crisis management and electronic health records, providing exceptional support and ensuring client safety.
Overview
4
4
years of professional experience
Work History
Owner/Stylist – Hair by Jocelyn
Self owned
Henderson, NV
09.2022 - Current
- Delivered innovative treatments and exceptional customer service to loyal clientele, enhancing client satisfaction and retention.
- Oversaw operations of a self-operated salon, handling accounting, budgeting, insurance, licensing, logistics, and marketing to ensure business efficiency.
Care Coordinator/Certified Clinical Medical Assistant
Halo Mental Health
Las Vegas, Nevada
01.2025 - 06.2026
- Managed crisis situations and emergencies, coordinating responses to ensure patient safety and well-being
- Facilitated interdisciplinary team meetings to review complex cases, promoting a holistic and coordinated approach to care
- Conducted initial assessments and ongoing evaluations of clients' health status, identifying intervention areas for improvement
- Provided long-acting anti-psychotic injections to patients while ensuring safety, consent, and accurate documentation
- Utilized electronic health record (EHR) systems to document and track client information, ensuring accuracy and compliance with privacy regulations
Medical Assistant/Remote
Openloop Health Partners
Des Moines, Iowa
07.2024 - 10.2024
- Documented patient histories and collected vital signs to support accurate diagnosis and treatment.
- Organized medical records through filing, charting, transcription, and data entry into an electronic health record system to ensure accessibility and compliance.
- Adhered to HIPAA regulations regarding the safeguarding of confidential patient information at all times.
- Coordinated patient appointments via phone and in person to optimize scheduling efficiency and enhance patient flow.
Medical Assistant- Externship
Children's Urgent Care & Pediatric Clinic
Henderson, Nevada
05.2024 - 07.2024
- Administered vaccinations and performed basic lab tests.
- Assisted pediatricians during patient examinations and procedures.
- Streamlined patient intake process and maintained accurate medical records.
- Educated families on treatment plans and clarified medication usage for improved understanding.
- Maintained cleanliness and organization of examination rooms to support patient comfort and safety.
Education
Certified Clinical Medical Assistant - Medical Social Work
Northwest Career College
Las Vegas, NV07-2024
Certified Phlebotomy Technician - Phlebotomy
Northwest Career College
Las Vegas, NV07-2024
Associate of Arts - Arts
College of Southern Nevada
Las Vegas, NV09-2026
Skills
- Customer service
- Patient care
- Crisis management
- Electronic health records
- Conflict resolution
- Team collaboration
- Time management
- Medical terminology
Timeline
Care Coordinator/Certified Clinical Medical Assistant
Halo Mental Health
01.2025 - 06.2026
Medical Assistant/Remote
Openloop Health Partners
07.2024 - 10.2024
Medical Assistant- Externship
Children's Urgent Care & Pediatric Clinic
05.2024 - 07.2024
Owner/Stylist – Hair by Jocelyn
Self owned
09.2022 - Current
Certified Clinical Medical Assistant - Medical Social Work
Northwest Career College
Certified Phlebotomy Technician - Phlebotomy
Northwest Career College
Associate of Arts - Arts
College of Southern Nevada