Jocelyn Rhabb
Queens,NY
Summary
Highly ambitious, flexible and dedicated individual with more than 2 years experience in customer service. Possessing considerable experience in transforming spaces to meet customer highest expectations. I’m eager to leverage my knowledge in customer service, organizing data, and mathematics to gain valuable experience and contribute towards the company’s progression.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Hostess
City Vineyard Wine
New York, NY
07.2023 - Current
Collaborating with restaurant front of the house staff, to manage reservation schedule, ensure efficient seating of guest during peak restaurant hours and manage phone and online inquiries .
Data Analyst
Firecom Inc
Woodside, NY
06.2019 - 08.2019
Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets. Worked with internal teams to understand business needs and changing strategies.
Visitor Experience Associate
Spyscape HQ
New York, NY
06.2019 - 08.2019
Directed the visitor experience including delivering virtual tours, providing a detailed overview of special attractions, and promoting Spyscape merchandise.
Education
Bachelor of Science - Mathematics
Pennsylvania State University
University Park, PA 08.2017 - Current
Skills
- Guest Relations
- Attention to Detail
- Strong Work Ethic
- Flexible Schedule
- Interpersonal Communication
- Critical Thinking
- Time Management
- Staff Collaboration
- Idea Brainstorming
- Research
- Problem-Solving
- Networking
- Data Entry
- Cultural Awareness
Languages
English
Native/ Bilingual
Spanish
Limited
Technical Proficiencies
Programming languages: C++, Python, Java Script
Applications: Microsoft Office Suite ( Word, Excel, Powerpoint, Access, Outlook)
Timeline
Hostess
City Vineyard Wine
07.2023 - Current
Data Analyst
Firecom Inc
06.2019 - 08.2019
Visitor Experience Associate
Spyscape HQ
06.2019 - 08.2019
Bachelor of Science - Mathematics
Pennsylvania State University
08.2017 - Current
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