Jocelyn Rivera
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Security Guard
Allied Universal Security Services
01.2023 - 03.2024
- Managed a team of security guards, ensuring optimal performance and adherence to established protocols.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Interacted assertively but non-confrontationally with personnel and general public.
- Conducted investigations into reported incidents promptly and thoroughly, gathering evidence for appropriate action or resolution.
- Demonstrated adaptability by adjusting quickly to new policies, procedures, and technologies introduced to enhance overall security effectiveness.
- Issued access cards to authorized personnel to monitor access points.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Provided exceptional customer service to visitors while maintaining strict adherence to access control protocols.
- Improved communication within the security team by establishing clear lines of reporting and information sharing processes.
- Enhanced overall security by conducting regular patrols and monitoring surveillance systems.
Warehouse Associate
Amazon
08.2020 - 12.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Use technology like scanners, computers, and handheld printers.
Security Guard
Allied Universal
08.2018 - 12.2021
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
Ekg Technician Program -
Bay Area Medical Academy
San Francisco, CA02.2023
High School Diploma -
Thurgood Marshall Academic High School
San Francisco, CA05.2017
Skills
- CCTV Monitoring
- Incident Reporting
- Work ethic
- Reliability
- Complex Problem-Solving
- bilingual
- Customer Service
- Team Player
- Reliable and Responsible
- Adaptable and Flexible
- Attentive and Observant
- outlook, Office 365, Google Drive, Windows 8/10/11
Certification
- CET - EKG Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Security Guard
Allied Universal Security Services
01.2023 - 03.2024
Warehouse Associate
Amazon
08.2020 - 12.2022
Security Guard
Allied Universal
08.2018 - 12.2021
Ekg Technician Program -
Bay Area Medical Academy
High School Diploma -
Thurgood Marshall Academic High School