Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager
Jocelyn Rodriguez Tejada

Jocelyn Rodriguez Tejada

Falls Church,VA

Summary

Dynamic and dedicated professional with a strong sense of responsibility and safety awareness at Capital One Arena. Proven ability to enhance customer satisfaction through exceptional service and performance improvement. Skilled in working under pressure and maintaining cleanliness, contributing to team success and fostering customer loyalty.

Overview

5
5
years of professional experience

Work History

Usher

Capital One Arena
01.2025 - Current
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Handled emergency situations calmly, following established protocols to ensure patron safety.
  • Provided friendly and courteous customer service to all guests at events to enhance satisfaction.

Team Member

JOANN Fabrics and Crafts
05.2020 - 01.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.

Crew Member

Sweetgreen
08.2022 - 01.2025
  • Took orders, prepared meals, and collected payments.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Assisted other team members to achieve goals.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Operated cash register to ring up final bill and process various forms of payment.

Crew Member

Noodles & Company
03.2020 - 06.2020
  • Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Increased customer satisfaction with prompt and accurate order taking.
  • Boosted repeat customer rates by providing friendly and engaging service.
  • Supported training of new crew members, leading to more efficient onboarding process.
  • Accurately operated cash register to process customer payments.

Education

High School Diploma -

Mountain View Alternative High School
Centreville, VA

Skills

  • Patience and composure
  • Working under pressure
  • Safety awareness
  • Sense of responsibility
  • Performance improvement

Languages

Spanish
Native or Bilingual

Timeline

Usher

Capital One Arena
01.2025 - Current

Crew Member

Sweetgreen
08.2022 - 01.2025

Team Member

JOANN Fabrics and Crafts
05.2020 - 01.2021

Crew Member

Noodles & Company
03.2020 - 06.2020

High School Diploma -

Mountain View Alternative High School

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Jocelyn Rodriguez Tejada