JOCELYN RUELAS
Outlook,WA
Summary
I am seeking a new role where I am challenged and able to use my 6 years of customer service experience and bilingual abilities. I am good at making decisions that will affect the customer in a positive manner and I am driven to be as helpful as possible. I love learning new things and tend to put myself in environments where I will grow and learn how I can do my job better. I put the customer first and I am able to support a wide range of customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sped Assistant
Sandstone Middle School
09.2022 - 03.2023
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Gave one-on-one attention to students, while maintaining overall focus on entire group.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Aided middle school teachers in reinforcing efforts for children with various learning and behavioral needs.
Battlefield Effect Technician
National Guard Training Program
05.2019 - 07.2019
- Assisted in development of national guard training protocols.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, setting up mines and acted as a civilian for training purposes.
- Took responsibility using company vehicle to get to various work locations.
Waitress
Rancho Viejo
11.2018 - 05.2019
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Social & Behavioral Science -
Columbia Basin College
Pasco, WA05.2027
High School Diploma -
Sunnyside High School
Sunnyside, WA06.2017
Skills
- Support Services
- Data Confidentiality
- Computer Skills
- Fast Learner
- Bilingual
- Appointment Scheduling
Languages
Spanish
Native or Bilingual
Certification
FIRST AID/ CPR & AED
Timeline
Sped Assistant
Sandstone Middle School
09.2022 - 03.2023
Battlefield Effect Technician
National Guard Training Program
05.2019 - 07.2019
Waitress
Rancho Viejo
11.2018 - 05.2019
Social & Behavioral Science -
Columbia Basin College
High School Diploma -
Sunnyside High School
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