Jocelyn Sanchez

Starbucks

03.2022 - Current

Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Controlled line and crowd with quick, efficient service.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Memorized recipes for specialty coffee beverages and seasonal offerings.
Made and served brand-specific café beverages with focus on speed, quality and consistency.
Recommended products based on solid understanding of individual customer needs and preferences.
Completed successful daily cash audits to correctly balance drawers at end of shifts.
Operated espresso machines and commercial coffee brewers to create beverages.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Followed exact recipes for mixing and preparing beverage and food items.
Learned special recipe items and seasonal offerings to best meet customer needs.

Summary