Jocelyn Sanchez
Vero Beach,Florida
Summary
Dynamic and strategic saleswoman , adept at creating memorable customer experiences in high-end environments. Bilingual and skilled in conflict resolution, I excel in fast-paced settings, ensuring guest satisfaction and efficient service. My expertise in sales and customer service significantly enhances team performance and venue reputation.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Hostess-Server
Tootsie Roll
Florida, Miami
05.2022 - 02.2023
- Served bar food and alcoholic beverages to 100-200+ patrons per night.
- Coordinated with the waitstaff, kitchen, and managers to ensure each guest was assigned and satisfied with their service.
- Swiftly and gently addressed any customer complaints or concerns, escalating them to management when necessary.
- Managed cash and credit card transactions accurately, reconciling payments at the end of each shift.
Bottle Server
La Ceiba Bar & Restaurant
Florida, Miami
02.2021 - 03.2022
- Create an excellent bottle service experience by taking accurate orders, ensuring timely beverage delivery, and addressing customers' needs promptly.
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management.
- Maintain a seamless and fun nightlife environment, ensure that my personal presentation and appearance enhance the club's atmosphere.
Education
High School Diploma -
Northern Virginia Community College
Annandale, VA08-2013
Skills
- Effective and strategic saleswoman
- Poised in a high-end and luxury environment
- bilingual (English-Spanish)
- Tactful and observant conflict resolver
Certification
- cosmetology license
- makeup artist
Timeline
Hostess-Server
Tootsie Roll
05.2022 - 02.2023
Bottle Server
La Ceiba Bar & Restaurant
02.2021 - 03.2022
High School Diploma -
Northern Virginia Community College
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