Melanie Amaton
Vancouver,BC
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess-Server
Cactus Club Cafe
English Bay
01.2022 - Current
- Built rapport and cultivated strong relationships with regular customers to enhance their dining experience.
- Memorized over 30 menu items and rotating specials to provide tailored recommendations to guests.
- Consistently upheld restaurant values by ensuring guests left satisfied, often going above and beyond expectations.
- Managed orders, bills, and complimentary items using the POS system efficiently.
- Addressed customer inquiries professionally, coordinating seamlessly between front and back of the house.
- Multitasked by managing multiple tables without compromising service quality, while supporting team efforts.
- Ensured attention to detail by adhering to customer preferences, allergy protocols, liquor safety, quality checks, and maintaining table service.
- Performed opening and closing duties, setting up the dining area for success.
- Increased sales by upselling items to customers according to their drink and food preferences.
- Effective use of SevenRooms Reservation system to manage reservations and accommodate special events.
Volunteer
Greater Vancouver Food Bank
Vancouver, BC
09.2020 - 05.2021
- Used strong interpersonal communication skills to convey information to food bank visitors.
- Supported with frequent sanitation of high-touch areas such as distribution sites.
- Efficient inventory stock in the warehouse.
- Enhanced community food security by efficiently sorting and distributing donated items.
- Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
Education
Bachelor of Science - Global Resource Systems
University of British Columbia
Vancouver, BC 12-2025
Diploma in Kinesiology
Langara College
Vancouver, BC06-2023
Skills
- Customer Service
- Effective Multitasking
- Detail Oriented
- Interactive communication skills
- Payment Processing
- Upselling
- Teamwork
- Leadership
- Conflict resolution
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Certification
Serving It Right Certificate (2023)
Food Safe Level 1 Certification, Vancouver BC (2020)
Timeline
Hostess-Server
Cactus Club Cafe
01.2022 - Current
Volunteer
Greater Vancouver Food Bank
09.2020 - 05.2021
Bachelor of Science - Global Resource Systems
University of British Columbia
Diploma in Kinesiology
Langara College