Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Melanie Amaton

Vancouver,BC

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hostess-Server

Cactus Club Cafe
01.2022 - Current
  • Built rapport and cultivated strong relationships with regular customers to enhance their dining experience.
  • Memorized over 30 menu items and rotating specials to provide tailored recommendations to guests.
  • Consistently upheld restaurant values by ensuring guests left satisfied, often going above and beyond expectations.
  • Managed orders, bills, and complimentary items using the POS system efficiently.
  • Addressed customer inquiries professionally, coordinating seamlessly between front and back of the house.
  • Multitasked by managing multiple tables without compromising service quality, while supporting team efforts.
  • Ensured attention to detail by adhering to customer preferences, allergy protocols, liquor safety, quality checks, and maintaining table service.
  • Performed opening and closing duties, setting up the dining area for success.
  • Increased sales by upselling items to customers according to their drink and food preferences.
  • Effective use of SevenRooms Reservation system to manage reservations and accommodate special events.

Volunteer

Greater Vancouver Food Bank
09.2020 - 05.2021
  • Used strong interpersonal communication skills to convey information to food bank visitors.
  • Supported with frequent sanitation of high-touch areas such as distribution sites.
  • Efficient inventory stock in the warehouse.
  • Enhanced community food security by efficiently sorting and distributing donated items.
  • Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.

Education

Bachelor of Science - Global Resource Systems

University of British Columbia
Vancouver, BC
12-2025

Diploma in Kinesiology

Langara College
Vancouver, BC
06-2023

Skills

  • Customer Service
  • Effective Multitasking
  • Detail Oriented
  • Interactive communication skills
  • Payment Processing
  • Upselling
  • Teamwork
  • Leadership
  • Conflict resolution
  • Time management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Certification

Serving It Right Certificate (2023)

Food Safe Level 1 Certification, Vancouver BC (2020)

Timeline

Hostess-Server

Cactus Club Cafe
01.2022 - Current

Volunteer

Greater Vancouver Food Bank
09.2020 - 05.2021

Bachelor of Science - Global Resource Systems

University of British Columbia

Diploma in Kinesiology

Langara College

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Melanie Amaton