Rachel Annen
Colorado Springs,CO
Summary
Hardworking professional with hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Skilled in customer service, reservation management, and conflict resolution. Excel in communication, teamwork, and adaptability, ensuring smooth operation of dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess-Server
Parry's Pizza-Colorado Springs, CO
Colorado Springs, CO
02.2023 - 05.2024
- Consistently provided friendly guest service and hospitality.
- Performed during high volume, fast-paced operations.
- Managed customer seating, phone orders, and to-go orders by phone and online.
- Offers understanding and conflict resolution skills when managing customer complaints.
- Assisted in preparing the restaurant for opening and closing shifts.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Handled cash payments and reconciled daily transactions accurately.
- Resolved any customer complaints or issues quickly and professionally.
Team Member
Chick-Fil-A-Colorado Springs, CO
Colorado Springs, CO
09.2021 - 02.2023
- Provided superior customer service- “WOW” factor
- Responsible for guests' orders, drive-thru/front lobby, cash or credit transactions.
- Managed customer complaints using conflict resolution skills.
- Developed a thorough knowledge of the restaurant menu, including ingredients.
- Maintained the dining area and restrooms for cleanliness and presentation.
- Operated cash registers to process payments from customers.
Education
Political Science (Major) -
Pikes Peak State College
01-2026
High School Diploma -
Liberty High School
Colorado Springs, CO05.2023
Skills
- Customer Service
- Host/Server experience
- Communication skills
- Active listening
- Menu knowledge
- Upselling
- Takeout order processing
- Food handling
- Hospitality
- Cash handling
- Reservations Management
- Server Support
- Phone Etiquette
Certification
Driver's License
Languages
English
Native/ Bilingual
Timeline
Hostess-Server
Parry's Pizza-Colorado Springs, CO
02.2023 - 05.2024
Team Member
Chick-Fil-A-Colorado Springs, CO
09.2021 - 02.2023
Political Science (Major) -
Pikes Peak State College
High School Diploma -
Liberty High School
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