Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocelyn Santana

Reno,US

Summary

Cashier with strong mathematical abilities to calculate and verify totals who is tech-savvy and well-versed in POS operations. Dedicated team member with excellent communication skills and a pleasant demeanor. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. Work areas have a history of being kept clean, neat, and professionally organized. When assisting customers and coworkers, im cheerful. Dedicated to resolving problems, answering customer questions, and collecting payments.

Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Overview

5
5
years of professional experience

Work History

Receptionist

MaZa Salon & Spa
Reno, US
04.2016 - 01.2017
  • Scheduled and confirmed [haircut and nail] appointments
  • Organized and scheduled office meetings as well as client appointments, effectively accommodating hectic schedules for a team of [15] professionals
  • Make appointments and keep track of them on a calendar
  • Keep track of product availability
  • I'm in charge of guest complaints and requests
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information
  • Kept the reception area clean and tidy to give visitors a positive first impression

Cashier

Taco Bell
Reno, US
01.2012 - 12.2016
  • Am in charge of taking orders from customers
  • Refunds and exchanges
  • Order taking
  • Outgoing and enthusiastic
  • Staff training
  • Cleanliness
  • Good telephone etiquette
  • Written and verbal communication
  • Counted the cash in the register drawer at the start and end of each shift
  • Was in charge of arranging and stocking merchandise
  • Greeted customers with a smile and offered prompt and dedicated assistance
  • Handled customer complaints and took the necessary steps to resolve their problems

Education

High School -

Galena High School
Reno, NV
01.2010

Skills

  • Mathematical abilities
  • Tech-savvy
  • POS operations
  • Communication skills
  • Quick learning
  • Performance improvement
  • Customer service
  • Problem resolution
  • Payment collection
  • Verbal communication
  • Computer literate
  • Cold calling
  • Money management
  • Cash handling
  • Cleaning and sanitizing
  • Store merchandise handling
  • Scheduling
  • Multi-line telephone skills
  • Customer/Client relations
  • Basic accounting
  • Customer and client relations
  • Telephone skills
  • Reception desk management
  • Scheduling appointments
  • Verbal and written communication
  • Greeting and Seating Clients

Timeline

Receptionist

MaZa Salon & Spa
04.2016 - 01.2017

Cashier

Taco Bell
01.2012 - 12.2016

High School -

Galena High School
Jocelyn Santana