Jocelyn Santiago
Raleigh,NC
Summary
Dynamic professional with over eight years of experience in front and back-end management within fast-paced, high-volume environments. Proven expertise in enhancing customer service operations and driving team performance to achieve organizational goals. Committed to embracing new challenges and opportunities for career growth while delivering exceptional results in management and customer satisfaction. Proactive leader dedicated to fostering a collaborative team culture and optimizing operational efficiency.
Overview
6
6
years of professional experience
Work History
Processing Coordinator
HomeGoods
Raleigh, NC
07.2025 - Current
- Coordinated processing workflows to enhance operational efficiency and accuracy.
- Assisted clients with inquiries, resolving issues promptly and maintaining customer satisfaction.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Managed scheduling of processing tasks to align with project timelines and deliverables.
- Monitored workflow progress regularly, reallocating resources as needed to maintain consistent operational performance levels across all projects.
Lead Retail Supervisor
Nova Farms
Attleboro, MA
01.2022 - 12.2024
- Supervised a team of 25+ and streamlined processes to optimize daily operations at Attleboro retail location and enhance customer service and operational efficiency.
- Facilitated training for new employees on daily tasks, customer interaction protocols, company policies, and product knowledge.
- Executed weekly bank deposits and ensured accurate nightly cash reconciliation.
- Directed inventory processes to ensure accuracy and compiled reports to address discrepancies.
- Collaborated with teams at different retail locations to deliver employee training and ensure successful grand opening execution.
Shift Supervisor
Bed Bath & Beyond
Warwick, RI
06.2021 - 12.2021
- Supported customer satisfaction by assisting with order completion and addressing service issues.
- Evaluated potential employees through structured interviews to enhance workforce quality.
- Supported leadership continuity by fulfilling assistant store manager responsibilities during manager's leave.
- Designed and facilitated group activities and incentive schemes aimed at boosting employee engagement and satisfaction.
Intern Accountant
The Children’s Workshop
Woonsocket, RI
04.2020 - 07.2020
- Oversaw reconciliation processes for multiple childcare locations across Rhode Island.
- Compiled detailed reports for each location, summarizing outstanding collection amounts over the past 30 days.
- Managed daily payroll operations for Cumberland location, ensuring accuracy and compliance.
- Monitored adherence to regulatory standards and legal requirements to uphold company integrity.
Education
Bachelor of Science in Business Administration - Leadership and Management, Spanish, Psychology
Bryant University
Smithfield, RI05.2021
Skills
- Detail-oriented data management
- Proficient in Google Suite
- Experienced with Microsoft Office applications
- Compliance oversight
- Training facilitation skills
- Analytical problem solving
- Conflict resolution
- Effective time management
Languages
Spanish
Limited Working
Timeline
Processing Coordinator
HomeGoods
07.2025 - Current
Lead Retail Supervisor
Nova Farms
01.2022 - 12.2024
Shift Supervisor
Bed Bath & Beyond
06.2021 - 12.2021
Intern Accountant
The Children’s Workshop
04.2020 - 07.2020
Bachelor of Science in Business Administration - Leadership and Management, Spanish, Psychology
Bryant University