Jocelyn Sledge
Houston,Tx
Summary
Dedicated and enthusiastic healthcare professional seeking a position in an established organization to ensure the highest level productivity by supporting physicians, nurses, and other medical staff to facilitate patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RESEARCH COORDINATOR
BAYLOR COLLEGE OF MEDICINE
Houston, Tx
07.2023 - Current
- Collects patient information; processes documents and enters information into a database
- May collect, process, ship, and maintain paperwork for specimens according to procedures outlined in study protocol
- Maintains records and regulatory documents for research studies
- Organizes study research documents following specific protocol guidelines
- May correspond with patients throughout study
- Work in a team environment with faculty and other staff members to ensure protocol objectives are being met
- Schedules study meetings and conference calls
- Prepares study meeting agendas, participate in meetings, and track meeting minutes/notes
- Performs other job duties as assigned
CERTIFIED MEDICAL ASSISTANT / OFFICE ASSISTANT
BAYLOR ST. LUKE'S MEDICAL CENTER
Houston, Tx
12.2020 - 07.2023
- Provide direct patient care to support seven physicians and an average of 60 patients per day
- Promptly answer call lights and unit phone to assist questions or concerns from patients and family members
- Perform initial assessments including vital signs
- Communicate, monitor, and document pertinent patient information, and discharge of patients
- Utilized automated systems to expedite patient scheduling of procedures, radiology exams, follow-up visits, and insurance verifications/authorizations
- Oversaw and executed new employee orientation activities for all Certified Medical Assistants
CAREGIVER
TRINITY OAKS OF PEARLAND
Houston, Tx
09.2019 - 05.2020
- Assisted residents with all serving and feeding meals, showers, and dressing, if needed
- Provided residents to Doctors appointments, maintained record for resident intake blood pressure & meals
- Administered medication to patients according to their physician's instructions
TECHNICAL SUPPORT SPECIALIST
EMPEREON CONSTAR
Houston, Tx
04.2019 - 01.2020
- Assisted in answering incoming customer calls (avg
- /80/day), helping resolve issues pertaining to products or services, using company and client provided materials, guidelines, and policies
- Troubleshooted cable, internet, and phone services
- Helped in analyzing company data entry systems and prepared recommendations for system-wide efficiency improvements
CAREGIVER
ATRIA SENIOR LIVING
Houston, Tx
03.2016 - 12.2018
- Helped clients or residents with the activities of daily living
- Performed personal care tasks such as hygiene, ambulation, eating, dressing, toileting, and shaving
- Talked with clients, gave them companionship while participating in resident activities
- Provided transfer assistance by moving clients in and out of beds, baths, wheelchairs, or cars
- Changed bed linens, created and maintained a pleasant work environment
CUSTOMER SERVICE REPRESENTATIVE
ADECCO
Houston, Tx
05.2015 - 07.2017
- Contacted shareholders to vote on investments and attracted potential customers by answering product and service questions
- Suggested information about other products and services
- Opened customer accounts by recording account information
- Maintained customer records by updating account information
- Performed training on office procedures to 6 new employees
- Increased customer retention by 18% via monitoring and responding to customer concerns in a timely fashion
Education
Bachelor's Degree - HealthCare Management
COLLEGE OF HEALTH CARE PROFESSIONS
Houston, TX05.2023
ASSOCIATES DEGREE - Health and Medical Administrative Services
COLLEGE OF HEALTH CARE PROFESSIONS
Houston, TX08.2021
CERTIFIED MEDICAL ASSISTANT -
COLLEGE OF HEALTH CARE PROFESSIONS
Houston Tx10.2020
HIGH SCHOOL DIPLOMA -
JESSE JACKSON ACADEMY
Houston Tx05.2004
Skills
- Customer Service
- Organization
- Knowledge of basic medical procedures
- Time Management
- Safe Patient Handling
- Compassion
- Caregiver
- Microsoft Office
- Epic
- Administrative skills
- Communication
- Data Entry
- Patient Care
- Type 40 words per minute
- Put in Orders
- Scheduling Procedures
- Medication Review
- Patient History
- Chief of Complaints
- Phlebotomist
- Power Point
- Excel
- Insurance Verification
- Patient Management
- Prior Authorization
- Credentialing specialist
Certification
- OSHA
- CPR
- HIPAA
Timeline
RESEARCH COORDINATOR
BAYLOR COLLEGE OF MEDICINE
07.2023 - Current
CERTIFIED MEDICAL ASSISTANT / OFFICE ASSISTANT
BAYLOR ST. LUKE'S MEDICAL CENTER
12.2020 - 07.2023
CAREGIVER
TRINITY OAKS OF PEARLAND
09.2019 - 05.2020
TECHNICAL SUPPORT SPECIALIST
EMPEREON CONSTAR
04.2019 - 01.2020
CAREGIVER
ATRIA SENIOR LIVING
03.2016 - 12.2018
CUSTOMER SERVICE REPRESENTATIVE
ADECCO
05.2015 - 07.2017
Bachelor's Degree - HealthCare Management
COLLEGE OF HEALTH CARE PROFESSIONS
ASSOCIATES DEGREE - Health and Medical Administrative Services
COLLEGE OF HEALTH CARE PROFESSIONS
CERTIFIED MEDICAL ASSISTANT -
COLLEGE OF HEALTH CARE PROFESSIONS
HIGH SCHOOL DIPLOMA -
JESSE JACKSON ACADEMY