Jocelyn Somerville
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Prepared to provide seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Blanco Nashville
02.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Guest Service Associate
Target
10.2020 - 01.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Sales Associate
Tj Maxx
10.2018 - 11.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor of Science - Nursing
Belmont University
05-2026
Associate of Arts -
College of Lake County
05.2023
Skills
- Bilingual in Spanish
- Customer Service
- Teamwork and Collaboration
- Problem Solving
- Strong Work Ethic
- Computer Skills
- Critical Thinking
- Organizational Skills
- Effective Time Management
- Goal-Oriented
- Excellent communication
- Multitasking Proficiency
Accomplishments
National Honor Society (April 2019- May 2020)
Cum Laude (May 2020)
Seal of Biliteracy (May 2020)
Languages
Spanish
Native or Bilingual
Certification
CPR Certified
CNA Certification
Timeline
Restaurant Hostess
Blanco Nashville
02.2024 - Current
Guest Service Associate
Target
10.2020 - 01.2024
Sales Associate
Tj Maxx
10.2018 - 11.2019
Associate of Arts -
College of Lake County
Bachelor of Science - Nursing
Belmont University
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