Jocelyn Thomas
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in both written and verbal communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Remote Data Entry
McKesson
10.2022 - 02.2025
- Reduced manual data entry errors by automating financial reporting systems
- Experience working with records applying established rules and procedures
- Gained experience in an environment conducting telephone interviews resolving problems and issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Customer Service Manager
Rotimi MM LLC
01.2022 - 10.2022
- Researched and responded to non-routine requests for information
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration
- Negotiated with others to resolve issues
Leasing Consultant
Cirrus Asset Management
03.2018 - 01.2022
- Delivered informative property tours to prospective residents, hilighting unique amenities and features tailored to their needs
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Applying laws, rules, and written guidelines
Education
Associate of Science - Business Administration And Management
Dallas College
Dallas, TX 02.2024 - 08.2025
High School Diploma -
Dunbar High School
08.2016 - 06/2010
Skills
- Data Entry and Record Keeping
- Salesforce
- Customer Service
- Fair Housing Regulations
- Yardi
- Attention to detail and time management
- Problem resolution
- Microsoft Office Suite
- Strong verbal and written communication skills
- Judgement and decision making
Timeline
Associate of Science - Business Administration And Management
Dallas College
02.2024 - 08.2025
Remote Data Entry
McKesson
10.2022 - 02.2025
Customer Service Manager
Rotimi MM LLC
01.2022 - 10.2022
Leasing Consultant
Cirrus Asset Management
03.2018 - 01.2022
High School Diploma -
Dunbar High School
08.2016 - 06/2010