Jocelyn Torres Hernandez
Smiths Food And Drug
Salt Lake City
2
Languages
3
years of professional experience
Motivated and dependable Certified medical assistant student currently completing a Medical Assistant program and preparing for a clinical externship. Experienced in providing excellent customer service in fast-paced environment while maintaining professionalism,teamwork, and attention to detail. eager to apply classroom knowledge in a clinical setting and contribute to quality patient care.
Work History
Barista
9 Months- Prepared and served high-quality beverages to customers efficiently.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations and customer areas.
- Assisted in managing inventory levels, ensuring product availability.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Supported training of new baristas, fostering a collaborative team environment.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Host & Food Runner
1 Year 10 Months- Greeted and seated guests, ensuring prompt and friendly service experience.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Coordinated with kitchen staff to communicate guest needs and special requests.
- Trained new hosts on customer service standards and operational procedures.
- Assisted in developing strategies to improve overall guest flow during peak hours.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
High School Diploma
CMA - medical assistant
Skills
Exceptional customer service
Positive demeanor
Attention to detail
Collaborative
Time management
Operational procedures
Team player
Workstation sanitation
Team leadership
Adaptive and creative
Opening and closing duties
Decision-making
Quick judgment
Languages
Spanish
Professional Working
English
Professional Working
Timeline
Barista
Smiths Food And Drug
11.2025 - CurrentRead More
Host & Food Runner
Lucky's Iron Door Roadhouse
03.2023 - 01.2025Read More
Salt Lake Community College
CMA from medical assistant
Read More
Copper Hills High School
High School Diploma
Read More