Jocelyn Vagai'a

Layton,Utah

Summary

Hardworking and passionate job seeker with strong customer service skills eager to join the Oasis Plus Therapy team for the receptionist position. Ready to help the team achieve company goals. I enjoy helping others and working as a team. I have strong work ethics, thrive in fast paced work environments and would love the opportunity to learn more about health and wellness and assist others with reaching there goals.

Overview

years of professional experience

Work History

Direct Support Professional Caregiver

Ensign Services Inc.

06.2024 - Current

Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Participated in ongoing professional development opportunities to stay current on best practices within the field of direct support services.
Recorded status and duties completed in logbooks for management.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Assisted patients with self-administered medications.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Shift Lead Manager

Mo Bettah's

05.2023 - 05.2024

Contributed to a positive workplace culture by fostering open communication and collaboration among team members.
Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
Supervised employees and oversaw quality compliance with company standards for food and services.
Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

Shift Leader

Sonic DriveIn

06.2021 - 04.2023

Trained new employees and delegated daily tasks and responsibilities.
Enforced company policies and regulations with
Completed cash and credit card transactions accurately using POS software.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

High School Diploma -

Bonneville High School, Ogden, UT

06-2023

Skills

Disability Awareness
Emotional Support
Team motivation
Cash Handling
Energetic and Enthusiastic

Punctual and Reliable
Positive Attitude
Team Leadership
Problem-Solving
Customer Service

Timeline

Direct Support Professional Caregiver - Ensign Services Inc.

06.2024 - Current

Shift Lead Manager - Mo Bettah's

05.2023 - 05.2024

Shift Leader - Sonic DriveIn