Jocelyn Valencia
Los Angeles,CA
Summary
Motivated, responsible and reliable individual seeking a new opportunity to apply all credible skills and expand knowledge. Looking to contribute years of experience in customer service, leadership, management, and strong organization and communication skills to benefit the workplace. While experienced and confident, always open and excited to learn and retain new information to grow as an individual and as part of a team.
Overview
8
8
years of professional experience
Work History
Director of Operations
American Hartford Gold Group
Los Angeles, CA
10.2021 - Current
- Oversaw daily operations across departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Oversaw day-to-day production activities in accordance with business objectives.
- Established strong partnerships with vendors and suppliers to improve collaboration and ensure alignment with business requirements.
Customer Service Representative
Bank Of America
Culver City
04.2019 - 07.2021
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Provided customer records, account statements and copies of checks.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
ASSISTANT STORE MANAGER
Pandora Jewelry
Culver City
06.2016 - 03.2019
- Maintained a high performing team by recruiting, retraining, training and developing potential talent
- Handled all day-to-day operations of store
- Led teams in planning, implementation and execution of merchandising and operating initiatives
- Conducted store visual merchandising, and curating new innovative store branding
- Managed weekly schedules for associates, and ensured accuracy of employee's time and labor
- Met and exceeded individual and store commercial targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Skills
- Technologically savvy
- High-energy attitude
- Problem-solving abilities
- Quality Assurance
- Operational Efficiency
- Operations Oversight
- Effective leader
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations
American Hartford Gold Group
10.2021 - Current
Customer Service Representative
Bank Of America
04.2019 - 07.2021
ASSISTANT STORE MANAGER
Pandora Jewelry
06.2016 - 03.2019