Jocelyn Vazquez
Tustin,CA
Summary
Dedicated cashier and host with proven abilities in customer service, teamwork, and time management. Recognized for strong work ethic and integrity, ensuring a positive experience for customers.
Motivated professional with experience in food service and swim instruction. Adept at mentoring new employees and fostering a collaborative team environment. Committed to delivering exceptional customer service and enhancing operational efficiency.
Overview
4
4
years of professional experience
Work History
Cashier/Host/Food Runner
Urban Plates Restaurant
Irvine, CA
04.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Assisted in managing inventory levels by restocking supplies as needed.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth daily operations during peak hours.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Swim Instructor
Australian Swim School
Placentia, CA
04.2025 - 02.2026
- Developed and implemented personalized swim lesson plans for diverse skill levels.
- Enhanced student swimming abilities by developing tailored lesson plans for special needs individuals.
- Instructed students on water safety techniques and swimming fundamentals.
- Monitored student progress and adapted teaching methods to enhance learning outcomes.
- Provided mentorship to junior instructors, fostering a collaborative team environment.
- Managed class schedules efficiently, ensuring punctual start times and smooth transitions between sessions.
- Adapted traditional swim techniques to suit the unique physical or cognitive capabilities of each learner.
Host/Food Runner
Islands Restaurants
Irvine, CA
04.2022 - 10.2024
- Greeted and seated guests promptly, ensuring excellent first impressions.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Managed waitlists and reservations using OpenTable software for efficient guest flow.
- Coordinated with kitchen and service staff to enhance guest satisfaction during peak hours.
- Trained new hosts on customer service standards and operational procedures.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Education
High School Diploma -
Tustin High School
Tustin, CANo Degree - Elementary Education
Irvine Valley College
Irvine, CA08.2028
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Swim Instructor
Australian Swim School
04.2025 - 02.2026
Cashier/Host/Food Runner
Urban Plates Restaurant
04.2024 - Current
Host/Food Runner
Islands Restaurants
04.2022 - 10.2024
High School Diploma -
Tustin High School
No Degree - Elementary Education
Irvine Valley College