Jocelyn Ventura
Gaithersburg,MD
Summary
A self-motivated individual providing proficient office skills in English as well as Spanish. Experience in managing international, domestic and federal storage and logistic accounts. Seasoned accountant, with client mediation and account receivables, work history. Able to provide administrative support for a fast-paced production company. I have the aptitude for problem-solving, the ability to analyze risk and work well independently, with little oversight. I respond to requests from colleagues and clients promptly. Challenge and growth motivate me.
Overview
12
12
years of professional experience
Work History
Store Manager
Capitol Building Supply INC
Gaithersburg
01.2019 - Current
- Responsible for all steps of sales process, including: preparing action plans by accounts and product line, effective search and follow-through of sales leads and new customers
- Identify and execute on opportunities for up-sell and cross-sell
- Establish rapport with customers, building long-term, repeat customer relationships
- Reordering products to keep the store and warehouse shelves well stocked
- Be proficient in product knowledge to assist the customer in buying decisions
- Provide timely and accurate competitive pricing on all completed prospect applications submitted for pricing and approval
- Invoicing accurately
- Taking inventory on materials
- Cutting Purchase orders
- Arranging with the warehouse for customer product pickup
- Work with sales reps and operations and become a liaison to coordinate sales
- Coordinating delivery requests to ensure efficiency and customer satisfaction
Logistic Coordinator
Luxflooring
07.2017 - 01.2018
- Rectify problems such as damages, shortages and non-conformance to specifications
- Document and escalate any customer service issues and/or shipping/receiving errors
- Create Invoices out of quickbooks
International Move Coordinator
JK Moving
01.2017 - 03.2017
- Coordination of all South America Moves
- Communicate with corporate accounts and transferees to keep them updated through the relocation process.
- Complete all necessary import/export documentation.
- Establish and maintain strong and professional relations with overseas agents and shipping teams to secure continuous business interactions.
- Monitor the various stages of an international relocation whilst providing reports to the multiple parties involved including the clients themselves.
Domestic Move and Storage coordinator
Suddath Relocation
03.2016 - 12.2016
- Communicate with shippers to set up appointments for surveyors to do in home estimates.
- Process in and outgoing storages, whilst monitoring the various stages and procedures.
- Work as a team with the warehouse to ensure a smooth relocation.
- Coordination of domestic shipments
- Maintaining strong relationships with each shipper.
- Communicate with transferees to keep them updated throughout the relocation process.
Accounting team /Account Receivables
Security International
04.2013 - 03.2016
- Establish and maintain communications on all international and domestic accounts assigned.
- Process incoming monetary transactions from vendor accounts until all files and debts are current and correct.
- Contact and collect all outstanding balances from any debtor accounts.
- Run periodic statements on corporate and international interactions depicting debts, monies collected, offsets and any other issues needing attention.
Skills
- Diligent, focused and career oriented lifestyle
- Excellent customer service with great people skills
- Detail oriented prioritizing time management on workload & deadlines
- Fluent in reading and writing Spanish as my second language
Timeline
Store Manager
Capitol Building Supply INC
01.2019 - Current
Logistic Coordinator
Luxflooring
07.2017 - 01.2018
International Move Coordinator
JK Moving
01.2017 - 03.2017
Domestic Move and Storage coordinator
Suddath Relocation
03.2016 - 12.2016
Accounting team /Account Receivables
Security International
04.2013 - 03.2016