Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jocelyn Zimmer

Manchester,NH

Summary

Customer Service Representative with professional skills in verbal and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by displaying service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Overnight Cashier

Granite State Hospitality
01.2021 - Current
  • Delivered expert, friendly service to serve every customer need.
  • Resolved customers' service and product problems and processed refunds.
  • Completed and filed daily store close reports for management and transitioned system to new business day.
  • Kept drawer accurate by carefully processing new transactions and giving out correct change.
  • Operated lottery terminal to issue, check and redeem tickets.

Seasonal Overnight Stocker and Receiver

Target
11.2020 - 01.2021
  • Interacted with guests in friendly and knowledgeable way.
  • Kept work areas neat, clean and free from debris.
  • Picked and packed order items.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.

Customer Service Manager

Walmart
02.2019 - 10.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.

Stay at Home Mother

Myself
10.2015 - 02.2019
  • During this time my spouse and I had made the decision that due to childcare costs with would be best for me to stay home and raise our daughter until school age.

Licensed Nursing Assistant

Elliot Hospital
12.2013 - 10.2015
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Associate of Science - General Studies

NHTI - Concord's Community College
Concord, NH
05.2024

High School Diploma -

Manchester Memorial High School
Manchester, NH
06.2012

Skills

  • Excellent Communication Skills
  • Management Support
  • Corporate Policies and Procedures
  • Process Improvement Initiatives

Accomplishments

- Received a UNIQUE Endowment Scholarship for satisfactory academic progress

Certification

  • Adult First Aid/CPR/AED, American Red Cross - expires 1/10/2025

Timeline

Overnight Cashier

Granite State Hospitality
01.2021 - Current

Seasonal Overnight Stocker and Receiver

Target
11.2020 - 01.2021

Customer Service Manager

Walmart
02.2019 - 10.2020

Stay at Home Mother

Myself
10.2015 - 02.2019

Licensed Nursing Assistant

Elliot Hospital
12.2013 - 10.2015

Associate of Science - General Studies

NHTI - Concord's Community College

High School Diploma -

Manchester Memorial High School

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