Jocelyn Zuniga
Baytown,Texas
Summary
I am a Psychology graduate with a Communication minor, combining case management and trauma-informed care experience with several years in customer service and retail operations. I have strong interpersonal skills, reliability, and the ability to stay calm in high-pressure situations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Volunteer
Bridgehaven child advocacy center
Dayton, TX
07.2026 - Current
- Coordinated case management among advocates, investigators, and counselors to ensure seamless support for families.
- Assisted the staff in trauma-informed family intake to enhance a supportive environment.
- Welcoming children and caregivers to create a calm, reassuring atmosphere during wait times.
- Organized confidential records and case files for multidisciplinary team review.
In Store Personal Shopper & Checker
H-E-B Inc.
Austin, Texas
05.2024 - Current
- Shopped for customers and processed transactions efficiently.
- Assisted departments with inventory management and organizing.
- Selected and gathered items for orders and checked customers out
Retail Sales Associate
Ulta Beauty Inc.
Baytown, Texas
08.2022 - 12.2023
- Greeted customers and assisted with product inquiries, selections, and purchases to enhance the shopping experience.
- Monitored the sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained a clean sales floor and straightened and faced merchandise.
Education
Bachelor of Arts - Psychology, Communication
The University of Texas
Austin, TX05-2026
Associates degree - General Studies
Lee College
Baytown, TexasHigh School Diploma -
Goose Creek Memorial High School
Baytown, TexasSkills
- Case management
- Trauma-informed care
- Documentation and reporting
- Microsoft Excel
- Interpersonal communication
- Teamwork and Collaboration
- Conflict resolution
- Phone support
Certification
Certificate in Clinical Psychology, Center for digital Studies, 2025-08, Achievement represents a solid foundation in core psychological principles and specialized skills essential for clinical practice, Credential ID: 12888553
Timeline
Volunteer
Bridgehaven child advocacy center
07.2026 - Current
In Store Personal Shopper & Checker
H-E-B Inc.
05.2024 - Current
Retail Sales Associate
Ulta Beauty Inc.
08.2022 - 12.2023
Bachelor of Arts - Psychology, Communication
The University of Texas
Associates degree - General Studies
Lee College
High School Diploma -
Goose Creek Memorial High School