Jocelyne Bailey-Young
Deerfield Beach,FL
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
Fit Foodz Cafe
Boca Raton, FL
10.2023 - Current
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Trained new employees to perform duties.
Waitress
FLORENCE CRAB HOUSE
FLORENCE, SC
08.2022 - 09.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot
- Processed accurate cash and credit card transactions
- Trained new employees on restaurant policies
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Assistant Manager
PARADIES LAGUADIER
ASHEVILLE, NC
- Opening and closing the restaurant
- Scheduling shifts and assigning tables to waitstaff
- Appointing, inducting, and mentoring new staff members
- Resolving customers' questions and grievances in a professional manner
- Recording all income and expenses and ensuring that cash registers are balanced
- Intermediate accounting and arithmetic skills
- Ability to work evenings, weekends, and holidays.
Waitress
MILK MONEY
FORT LAUDERDALE, FL
12.2018 - 07.2020
- Deliver all food items to tables in the correct order and to the appropriate customer
- Check in with assigned tables periodically to ensure a positive experience for guests
- Greet and welcome customers as they enter the restaurant and encourage guests exiting to return soon
- Present menu to visitors and suggest daily specials.
- Answered phone calls for reservations or takeout orders in a professional manner.
Assistant Manager
KEVI SPA AND LASHBAR
FORT LAUDERDALE, FL
03.2018 - 01.2020
- Provided follow-up calls or emails after treatment to ensure client satisfaction.
- Managed inventory levels by ordering products as needed and restocking shelves when necessary.
- Following all state regulations regarding sterilization and disinfection procedures for equipment and supplies
- Always maintaining cleanliness to prevent exposure to infections and other harmful conditions
- Built strong relationships with customers by providing exceptional customer service.
Education
Certification In Cosmetology -
Aveda Institute
10.2014
High School Diploma -
Plantation High School
01.2013
Massage Therapy
Boca Beauty Academy
Boca Raton, FLSkills
- Multiple computer application skills
- Team Communication
- Data Entry
- Composing and sorting Emails
- Client communication skills
- Multitasking proficient
- Scheduling
- Sales and processing skills
- Staff Training
- Money Handling
- Appointment Scheduling
- Overseeing Employees
- Merchandising
- Customer Service and Satisfaction
- Product Knowledge
Certification
Cosmetology certification
Timeline
Waitress
Fit Foodz Cafe
10.2023 - Current
Waitress
FLORENCE CRAB HOUSE
08.2022 - 09.2023
Waitress
MILK MONEY
12.2018 - 07.2020
Assistant Manager
KEVI SPA AND LASHBAR
03.2018 - 01.2020
Assistant Manager
PARADIES LAGUADIER
Certification In Cosmetology -
Aveda Institute
High School Diploma -
Plantation High School
Massage Therapy
Boca Beauty Academy
Cosmetology certification
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