Jocelyne Jean-Baptiste
Lake Mary,FL
Summary
Dynamic professional with a proven track record at East Pompano Pediatrics, PA, excelling in office administration and customer service. Demonstrated leadership in improving customer satisfaction and driving company success through effective staff management and mentoring. Skilled in database entry and verbal communication, consistently surpassing sales objectives at Abbott Laboratories by building strong client relationships.
Overview
25
25
years of professional experience
Work History
Office Administrator
East Pompano Pediatrics, PA
02.2008 - 07.2024
- Maintained electronic and paper filing systems for easy retrieval of information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Pharmaceutical Sales Representative
Abbott Laboratories
08.1999 - 09.2007
- Gained customer loyalty by providing exceptional follow-up support and addressing inquiries promptly.
- Implemented efficient time management strategies that allowed for optimal coverage of assigned territory while maintaining a healthy work-life balance.
- Increased sales revenue by building strong relationships with healthcare providers and delivering informative product presentations.
- Expanded market share by identifying potential clients and successfully converting them to long-term customers.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Serviced existing accounts on regular basis to maximize revenue.
Education
Bachelor of Arts - Biological Sciences
University of California, Davis
Davis, CA12-1983
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- Verbal communication
- Bookkeeping
- Leadership and supervision
- Payroll
- Expense reporting
- Staff management
- Billing and coding
- Customer service
Languages
Haitian Creole
Native or Bilingual
Timeline
Office Administrator
East Pompano Pediatrics, PA
02.2008 - 07.2024
Pharmaceutical Sales Representative
Abbott Laboratories
08.1999 - 09.2007
Bachelor of Arts - Biological Sciences
University of California, Davis
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