Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jocelyne Mendoza

Bettendorf,IA

Summary

Current student in the School Counseling program at Western Illinois University and a Behavioral Health interventionist. Looking forward to start practicum and learn how to best meet the needs of students at different grade levels.

Overview

7
7
years of professional experience

Work History

Behavioral Interventionist

Life Connections
07.2023 - Current
  • Consistently meet with BHIS clients
  • Provide services targeted at helping client reach goals listed on client’s treatment plan
  • Attend monthly staff meetings
  • Communicate professionally with employees, clients, and the general public
  • Ensure documentation requirements are met for BHIS services in a timely manner
  • Actively pursue new clients
  • Maintain professional ethics and behaviors
  • Maintain HIPAA and all other necessary confidentiality standards set by Life Connections
  • 100% of units are expected to be utilized by the end of the client’s authorization date
  • Ability to travel and take cases within 40 miles of the employee’s home or assigned office
  • Schedules and attends monthly and quarterly clinical supervision with clinical supervisor
  • Ensures appointment consistency by sharing cases with colleagues
  • All other duties are as assigned by direct supervisor
  • Improved behaviors through modeling, role-playing and other effective strategies.

Merchandising Associate

Lowes Home Improvment
03.2022 - 06.2023
  • Provided positive shopping experience, employing conflict resolution skills when problems arose.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Updated pricing and signage to complete product displays and educate customers.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Stocked shelves to match planogram images and instructions.

Assistant Manager

Kaman's Art Shoppes
03.2017 - 05.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Lead training sessions for new and current employees.

Education

Master of Science - School Counseling

Western Illinois University
Moline
05.2025

Bachelor of Science - Psychology

Western Illinois University
Macomb, IL
12.2020

Skills

  • Role Modeling
  • Positive Reinforcement Strategies
  • Team Collaboration
  • Active Listening
  • Problem-Solving Skills
  • Maintaining Confidentiality
  • Time Management
  • Behavioral Guidance
  • Microsoft Office
  • Progress Tracking
  • Cultural Awareness
  • Constructive Feedback

Languages

Spanish
Native or Bilingual

Timeline

Behavioral Interventionist

Life Connections
07.2023 - Current

Merchandising Associate

Lowes Home Improvment
03.2022 - 06.2023

Assistant Manager

Kaman's Art Shoppes
03.2017 - 05.2021

Master of Science - School Counseling

Western Illinois University

Bachelor of Science - Psychology

Western Illinois University

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Jocelyne Mendoza