Jocelyne Rios
Costa Mesa,CA
Summary
Bilingual customer/clinical professional with a proven track record of enhancing customer satisfaction and operational efficiency. Proficient in CRM software, data entry, and multitasking, knowledge on insurance verifications and authorization submissions
Dedicated Clinical Administrative Coordinator with a strong customer service orientation. Proven track record in managing patient interactions and resolving inquiries efficiently, achieving a 95% resolution rate in single interactions.
Overview
7
7
years of professional experience
Work History
Clinical Adminsative Coordinator
Optum Infusion Services
12.2022 - Current
- Work with three EMR systems
- Take in bound calls from doctors offices, patients, and insurance companies
- schedule patients for infusion medication delivery
- triage patients with medication symptoms and transfer to pharmacy assist
- submitting authorizations for ivig therapies
- Complete monthly insurance verifications
- work off of a metric system for assurance
- Managed 50+ calls daily with 95% resoultion rate in that single interaction
- Reduced the hold times within our call queue by being readily available
- REMOTE
Sr Medical Assistant/Family Practice
Optum
Laguna Hills, CA
01.2021 - 12.2022
- Room Patients; administer vaccines, vital signs, complete chef complaint.
- Assist physician with procedures.
- Submit authorizations to speciality referrals
- Submit authorizations for speciality medication through cover my meds
- Compleye tasks; call patients with lab results, verify insurances, gather medical records for providers
- Do daily quality control check off list
- Keep track of inventory for medical supplies
Front Desk Associate / Back office Medical Assistant
Magella Medical Group/Maternal Fetal Medicine
Laguna Hills, CA
04.2019 - 09.2020
- Scheduling appointments and managed patient flow
- Verified insurance details and managed patient records.
- Prepared charts and called patients to confirm appointments
- Gathered medical records for genetic, dietician and peri consults
- Submitted authorizations for ultrasound and consult visits
- Roomed patients; assisted with minor procedures
- Keep track of inventory; supplies, injections and medical procedure supplies
Education
Medical Assistant Certificate -
Santa Ana College
Santa Ana, CAHigh School Diploma -
Saddleback High School
Santa Ana, CASkills
- Strong Customer service orientation
- Excellent Written and verbal communication
- providing customer focus positive attitudes
- High attention to detail and accuracy
- Quick learner
- Software Skills: Microsoft Office, Google Suite, CRMs: Salesforce, Next Gen, Carelink and CPR
Timeline
Clinical Adminsative Coordinator
Optum Infusion Services
12.2022 - Current
Sr Medical Assistant/Family Practice
Optum
01.2021 - 12.2022
Front Desk Associate / Back office Medical Assistant
Magella Medical Group/Maternal Fetal Medicine
04.2019 - 09.2020
Medical Assistant Certificate -
Santa Ana College
High School Diploma -
Saddleback High School