Overview
Work History
Education
Skills
Timeline
Generic

Jocelyne Sandoval

Redlands,CA

Overview

4
4
years of professional experience

Work History

Tom Associate

Amazon Fulfillment Center
03.2022 - Current
  • OTR TOMY Driver, deliver loads within 150 mile radius
  • Manage customer relations and customer service through daily communication and interaction with 60-100 drivers a shift.
  • Ensure all drivers depart on time to meet 100% of customer shipments.
  • Communicate and coordinate with various departments at a time to ensure consistent flow of yard.
  • Create cases to ensure trailers are not dwelling in yard and constantly communicating with third parties on the status of their trailers.
  • Perform yard audits to ensure quality of yard is up to par.
  • Problem solve any problem that arises to ensure yard is successfully running and supporting operations.
  • Tasked with training new onboarding TOM associate.

Manager I, Operations

Amazon Fulfilment Center
04.2021 - 03.2022
  • Evaluated operational trends and drove average shift TPH from an average of 11 to 16 in first 6 months of role. Peaked at a 19TPH while solely running shift.
  • Drove rates from an average of 60UPH to 115UPH.
  • Reevaluated and redesigned pack stations to promote productivity, quality, and safety across pack department.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction. Onboarded 2 new PAs, 1 PG, 4 new Problem Solvers, 3 SLAM operators in order to maintain highly skilled employees.
  • Ran shift with least amount of misses by designing checklists and action items for those in critical roles to maintain overall efficiency of department.
  • Assisted associates with any questions regarding leave of absences, accommodations, time off, benefits ect.
  • Interviewed and hired Tier 3 associates

FC Associate I

Amazon Fulfillment Center
02.2020 - 04.2021
  • Evaluated merchandise for irregularities, flaws or damage prior to packing while packing at an average speed of 380 units per hour.
  • Maintained a 99% rank among all packers.
  • Assisted PA in chasing CPTs to meet customer demand.

Education

Bachelor of Arts -

University of California, Santa Barbara
Santa Barbara, CA

Skills

  • Project Management
  • Data Entry and Statistical Data Analysis
  • Data Cleaning and Preparation
  • Problem Solving

Timeline

Tom Associate

Amazon Fulfillment Center
03.2022 - Current

Manager I, Operations

Amazon Fulfilment Center
04.2021 - 03.2022

FC Associate I

Amazon Fulfillment Center
02.2020 - 04.2021

Bachelor of Arts -

University of California, Santa Barbara

Similar Profiles

CREATE PROFILE
Jocelyne Sandoval