Jocelyne Young
Maple Grove,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Property Management Coordinator
Guardian Property Management
Minneapolis
08.2024 - Current
- Responded to Common Area Maintenance (CAM) inquiries.
- Communicated effectively with owners, residents, and on-site associates.
- Collaborated with property owners to develop long-term plans for property improvements and renovations.
- Inspect properties regularly to identify deficiencies and schedule repairs
- Manages approximately 25 scattered sites
Direct Support Professional/Unarmed Security Officer
Trillium Woods
Plymouth, MN
11.2023 - Current
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Responded quickly to emergency situations to assess and deflect issues.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Supported emergency response efforts by collaborating with local law enforcement agencies during critical situations.
Access Control Officer
Allied Universal Security Services
Minneapolis, Minnesota
01.2023 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Assigned to multiple sites, with good adaptation to new systems
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Assistant Property Manager
Project for Pride in Living
Minneapolis, Minnesota
01.2019 - 02.2023
- Collect cash and checks from tenants, issue receipts, and follow up on late payments as needed
- Start eviction proceedings per state and local laws when clients fall behind on rent payments or commit serious lease violations
- Schedule maintenance work based on tenant requests, and assign personnel to complete work orders
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Followed up on delinquent tenants and coordinated collection procedures.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Managed approximately 150 units
Education
High School Diploma -
Proviso West
Hillside, IL06-2002
Skills
- AHIF/HTC
- Compliance
- Tenant Eligibility Determination
- Teamwork and collaboration
- Grounds and Facility Inspection
- Tenant relations
- Fair Housing Laws
- Yardi software
- Appfolio
Timeline
Property Management Coordinator
Guardian Property Management
08.2024 - Current
Direct Support Professional/Unarmed Security Officer
Trillium Woods
11.2023 - Current
Access Control Officer
Allied Universal Security Services
01.2023 - 12.2023
Assistant Property Manager
Project for Pride in Living
01.2019 - 02.2023
High School Diploma -
Proviso West