Jocelyne Flores
Kingwood,TX
Summary
Experienced professional with a robust background in HR and insurance verification, currently working as an Autism Support Professional. Possesses strong data entry skills and is recognized for being a quick learner with a proven ability to adapt to various environments. Adept at leveraging HR expertise and analytical skills to enhance support services and contribute effectively to team objectives.
Overview
10
10
years of professional experience
Work History
Autism Support Specialist
Action Behavior Centers
Kingwood, Texas
01.2024 - Current
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Communicated effectively with families about their child's progress in therapy sessions.
- Collaborated with other professionals including BCBAs, teachers, speech-language pathologists, occupational therapists to ensure best practices are being implemented for each client.
- Maintained accurate records of data collected during sessions and wrote detailed reports regarding client's progress.
- Utilized a variety of positive reinforcement techniques such as praise, rewards, tangible items, activity privileges, to reinforce appropriate behavior.
Personal Shopper
H-E-B
Humble, TX
06.2020 - 01.2024
- Utilizes digital tools for order fulfillment, including selecting, packing, and staging customer orders, as well as loading items into customers' vehicles
- Assists with sorting, unloading, and proper storage of merchandise while providing excellent customer service
- Minimizes product shrinkage through careful handling and achieves productivity standards
- Adapts to a total store mindset and performs cross-functional duties, including stocking and store recovery
- Organizes and maintains preparation areas, wareroom, and sales floor for incoming shipments
- Handles loading, unloading, and movement of heavy products to support eCommerce order selection
- Ensures compliance with federal, state, and company regulations regarding product freshness, food safety, and sanitation standards
- Contributed to maintaining a customer-friendly facility to maximize sales and gross profit potential
- Thrived in a self-directed work environment, effectively managing day-to-day operations, and making informed decisions
Overnight Stocker
H-E-B
Humble, TX
06.2020 - 01.2024
- Manages inventory through stocking, displaying, loading, unloading, and organizing products with a focus on meeting A+ Standards and adhering to SOPs
- Demonstrates meticulous product knowledge, ensuring compliance with rotation dates and shelf information
- Maintains cleanliness and organization in both sales floor and storage areas
- Collaborates efficiently within a team, meets productivity standards, and welcomes constructive feedback
- Provides coaching and training to other Stockers, fostering a team-oriented mindset
- Works cross-functionally within the store, building relationships across departments
Verification Specialist/ Assistant
NE Houston Dental Implant Insurance
Houston, TX
01.2018 - 06.2020
- Managed accounts receivable from both insurance companies and patients, ensuring compliance with insurance verification requirements
- Updated insurance codes to facilitate successful claims processing and contacted patients to communicate copays and procedure eligibility
- Addressed incoming calls, providing assistance to patients and vendors with inquiries
- Maintained a strong grasp of basic medical terminology to enhance understanding of services and procedures
- Ensured compliance with HIPAA guidelines, safeguarding confidential patient data, and stayed abreast of evolving healthcare laws.
HR Assistant
One Hour Heating & Air Conditioning
Humble, TX
05.2014 - 01.2018
- Collaborated with administration on various HR functions such as disciplinary actions and leave of absence
- Efficiently managed tasks like handling incoming calls, mail distribution, and invoice processing
- Played a key role in the recruitment process by screening applicant resumes and managing pending employee paperwork
- Acted as a liaison with HR, contributing to aspects like recruitment, benefits, compliance, employee relations, and payroll
- Maintained staff awareness of updated work policies and labor laws, and conducted comprehensive new hire orientations, meticulously recording information on the human resources database.
Education
Bachelor of Science - Psychology -
University of Houston
05.2021
Associate of Arts -
Lonestar College
05.2019
Skills
- Benefits Administration
- HR Policies
- Clerical Support
- Fast Learner
- Critical thinker
- Active listener
- Multitasking Abilities
- Administrative duties
- Bilingual
- Data Collection
- Applied Behavior Analysis
- Behavior Observation
Timeline
Autism Support Specialist
Action Behavior Centers
01.2024 - Current
Personal Shopper
H-E-B
06.2020 - 01.2024
Overnight Stocker
H-E-B
06.2020 - 01.2024
Verification Specialist/ Assistant
NE Houston Dental Implant Insurance
01.2018 - 06.2020
HR Assistant
One Hour Heating & Air Conditioning
05.2014 - 01.2018
Bachelor of Science - Psychology -
University of Houston
Associate of Arts -
Lonestar College