Jocelyn J Prado
San Antonio,TX
Summary
Reliable and persistent individual seeking a Medical Coding and Billing position to apply my skills and knowledge may be utilized and open opportunities for growth supporting a variety of patients and handling their data with care and discretion and also bilingual. ( Fluent spanish )
Overview
8
8
years of professional experience
Work History
Verification Specialist
HCA Healthcare: Methodist Hospital
San Antonio, TX
09.2024 - Current
- Conducted thorough verification of applicant documentation to ensure compliance with regulatory standards.
- Reviewed and validated information against internal databases for accuracy and consistency.
- Collaborated with cross-functional teams to streamline verification processes and improve efficiency.
- Developed training materials to enhance team understanding of verification protocols and procedures.
- Make outbound calls to patients to inform them about their patient responsibility for facility ( surgery ) 4 days before appointment
Fertility Consultant/Medical Coding Specialist
Fertility Center of San Antonio
San Antonio, TX
02.2024 - 09.2024
- Analyzed patient data to identify trends and enhance treatment protocols.
- Collaborated with medical staff to streamline operational workflows and improve patient experience.
- Developed training materials for new consultants, fostering knowledge transfer and consistency in service delivery.
- Implemented quality assurance measures, ensuring adherence to regulatory standards in fertility treatments.
- check patients out and collect payment
Billing specialist
Fertility center of San antonio
San antonio, Tx
05.2024 - 08.2024
- Check patients IN and OUT at their arrival time/ putting in charge entrys using CPT codes with the correct diagnosis, filling in crucial details of patients and assigning the correct amount of $ value to their account (if patient has insurance i will submit charges to their insurance) at check out i will verify if there is a payment due at the end of their visit based on the insurance and what are they subject to. Answer phone calls to schedule new or existing patients/ when a new patient visits i will have a consultation with them (if needed) at the end of their visit to explain the cost of the treatment based on what the doctor recommends.
Medical Billing specialist
Schnitzler cardiovascular consultants
San Antonio, TX
10.2023 - 05.2024
- Ensuring that healthcare providers receive payment for their services by accurately billing insurance companies, government programs ( such as medicare, medicare ,tricare, UHC etc, also secondary insurances). Verifying patients insurance coverage, following up on a claim statuses and revolving any issues that may arise during the billing process. Handled patient billing by generating statements, explaining charges and assisting patients with understanding their financial responsibilities.
Medical receptionist/ scheduler (internship)
PediorthoSA
San Antonio, TX
09.2023 - 10.2023
- Managing the front medical office, interacting with patients and coordinating appointments and schedules for both patients and health care providers, ensuring patients records and medical records are accurately maintained and updated in the EHR system. Handle incoming calls, address patient inquiries, appointment availability. Also worked in processing insurance information, collecting copay and patients for services rendered.
Bilingual customer service rep (sales)
Spectrum
San Antonio, TX
06.2022 - 11.2022
- Helping our customers determine pricing for internet service, TV and mobile lines. Discussing promotion deals and negotiations. Answering client questions about credit terms, products, prices and serviceability
Customer Service Representative
Burnett specialist
San Antonio, TX
12.2021 - 04.2022
- Receive inbound calls and assist customers with placing orders of checks in the check-ordering department of Bank of America. Respond to customer needs and placing complaints on account when orders would not get delivered or when checks have the incorrect personalization printed on them. Handling questions and concerns with speed and professionalism.
Customer service representative
Conduent
San Antonio, TX
03.2020 - 12.2021
- Handling a high volume of inbound calls from cardholders with a government prepaid card from social security. Providing outstanding member services, support and maintaining a strong professional attitude working with mostly elderly people retired from the military and people with disabilities. Reviewing transactions, making reports of any fraud activity on cardholder accounts. Earning customers trust while maintaining company loyalty
Dispatcher/ Customer Service
Southwest Dispatch Center
Richardson, TX
10.2017 - 05.2018
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors. Monitored and dispatcher for commercial and residential. Handled inbound and outbound calls 200 calls daily for a 24 hour call center
Education
Medical coding and Billing Program -
The College of Health Care Professions
12.2025
Medical Assistant program - undefined
PCI Health Training Center
04.2017
Skills
- ICD-10, CPT, & HCPCS
- Direct patient care
- Patient education
- Telephone etiquette
- OSHA/HIPAA regulations
- Vitals
- Medical records
- Insurance billing/verification
- Electronic health records (EHR)
- CPR/First aid certified
- Appointment scheduling
- Billing and coding software
- Injections/phlebotomy
Languages
Spanish
Full Professional
Timeline
Verification Specialist
HCA Healthcare: Methodist Hospital
09.2024 - Current
Billing specialist
Fertility center of San antonio
05.2024 - 08.2024
Fertility Consultant/Medical Coding Specialist
Fertility Center of San Antonio
02.2024 - 09.2024
Medical Billing specialist
Schnitzler cardiovascular consultants
10.2023 - 05.2024
Medical receptionist/ scheduler (internship)
PediorthoSA
09.2023 - 10.2023
Bilingual customer service rep (sales)
Spectrum
06.2022 - 11.2022
Customer Service Representative
Burnett specialist
12.2021 - 04.2022
Customer service representative
Conduent
03.2020 - 12.2021
Dispatcher/ Customer Service
Southwest Dispatch Center
10.2017 - 05.2018
Medical Assistant program - undefined
PCI Health Training Center
Medical coding and Billing Program -
The College of Health Care Professions