Jocelynn Agner
Albuquerque,NM
Summary
Accomplished Benefit Arch Expert and Skin Care Specialist at Ulta Beauty Inc., adept in customer service and computer proficiency. Enhanced salon operations and client satisfaction through effective problem-solving and active listening, leading to increased repeat business. Excelled in team leadership and development, fostering a culture of collaboration and continuous learning.
Overview
5
5
years of professional experience
Work History
Benefit Arch Expert
Ulta Beauty Inc.
04.2021 - Current
- Provided exceptional customer care by addressing concerns promptly and offering alternative solutions when necessary.
- Contributed to a positive salon atmosphere by maintaining a clean, organized work station and adhering to hygiene standards.
- Collaborated with team members to ensure smooth salon operations and scheduling efficiency.
- Established trust and rapport with clients of diverse backgrounds by demonstrating cultural sensitivity and a genuine interest in their unique needs.
- Assisted management with inventory control, tracking product usage, and placing timely orders for supplies as needed.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Skin Care Specialist
Ulta Beauty Inc.
09.2019 - 04.2020
- Promoted a welcoming atmosphere by greeting all visitors warmly upon arrival and addressing any questions or concerns promptly.
- Analyzed skin condition and made appropriate product recommendations.
- Increased repeat business through exceptional customer service and follow-up appointments.
- Set up and designed advertising signs and merchandise displays on shelves, counters, and tables to promote sales and attract customers.
- Assisted in staff training initiatives to share expertise with new hires as well as existing colleagues seeking professional development opportunities in the field of esthetics.
Education
No Degree - Esthetics
Cosmo Beauty Academy
Sacramento, CA05.2016
High School Diploma -
North State Independence High School
Redding, CA06.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Computer Proficiency
- Team Leadership
- Verbal and written communication
- Team Development
- Multi-tasking strength
Timeline
Benefit Arch Expert
Ulta Beauty Inc.
04.2021 - Current
Skin Care Specialist
Ulta Beauty Inc.
09.2019 - 04.2020
No Degree - Esthetics
Cosmo Beauty Academy
High School Diploma -
North State Independence High School