Jocelynn Esparza
Fulshear,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Benefit Advisor
eHealth, Inc.
07.2023 - 11.2025
- Conducted risk-based needs assessments for individuals and small businesses within ACA- and HIPAA-regulated environments.
- Ensured secure handling of sensitive personal and financial data in compliance with privacy and information security standards.
- Utilized CRM and data systems to analyze coverage gaps, document decisions, and support operational continuity.
- Resolved service disruptions through cross-functional coordination and compliance-driven problem solving.
Audiologist Assistant
Texas ENT Specialists
Cypress, USA
05.2022 - 07.2023
- Handled confidential patient information in accordance with HIPAA requirements, ensuring strict data privacy and compliance.
- Assisted with revenue tracking and reporting using Microsoft Excel, supporting financial accuracy and transparency.
- Delivered high-value customer service to patients and providers, strengthening long-term client relationships.
- Coordinated scheduling across multiple clinic locations utilizing eClinical systems to optimize appointment flow and operational efficiency.
Newborn Hearing Screener
MEDNAX, Inc.
Houston, USA
09.2021 - 05.2022
- Performed newborn hearing screenings in hospital settings following strict clinical, safety, and quality protocols.
- Ensured accurate documentation and secure handling of protected health information in compliance with HIPAA regulations.
- Identified screening failures and escalated cases using established risk and incident procedures.
- Maintained electronic records to support audit readiness, data integrity, and continuity of care.
- Collaborated with interdisciplinary hospital teams to maintain uninterrupted service delivery.
Server
Buffalo Wild Wings
Houston, Texas
06.2020 - 05.2021
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted with food and beverage preparation during peak hours.
- Maintained cleanliness and organization of dining and service areas.
Education
TABC Seller Server Training
360 Training
02.2026 - 02.2026
Bachelor of Science - Healthcare Administration
Sam Houston State University
Huntsville, TXSkills
- Microsoft Office Suite
- Customer engagement
- Excellent communication
- Problem solving
- Attention to detail
- Team collaboration
- Customer service
- Quality assurance
- Point-of-sale system
Certification
- TABC license
Timeline
TABC Seller Server Training
360 Training
02.2026 - 02.2026
Benefit Advisor
eHealth, Inc.
07.2023 - 11.2025
Audiologist Assistant
Texas ENT Specialists
05.2022 - 07.2023
Newborn Hearing Screener
MEDNAX, Inc.
09.2021 - 05.2022
Server
Buffalo Wild Wings
06.2020 - 05.2021
Bachelor of Science - Healthcare Administration
Sam Houston State University