Jocelynn Hightower

To obtain a position with a reputable company where my customer service, marketing and management skills will help me grow to an executive position. Motivated, personable business professional with multiple college degrees and a successful 15 year track record of profitable small business ownership. Talent for quickly mastering technology. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate, timely reports. Flexible and versatile - able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

• COMMUNICATION: REPORTS/PRESENTATIONS/TECHNOLOGY, Prepare complex reports for managed care organizations and insurance companies, ensuring full compliance with agency requirements and tight deadlines., Author professional correspondence to customers and vendors., Design and deliver series of classes for local businesses and associations, providing ergonomic counseling and educating employees on proper lifting techniques to avoid injury., Conduct small-group sessions on meditation/relaxation techniques., Manage and market numerous projects from with empecable outcomes, Rapidly learn and master varied computer programs; recently completed Microsoft Office Suite certificate course., TIPS Certified (2012)
• CUSTOMER SERVICE/MARKETING/PROBLEM SOLVING, Oversee front-office operations and provide impeccable customer service: Built a clientele supported by 60% referral business., Develop -and implement strategic marketing plan for bars and restaurants: Launched a thriving movie theater/bar, building revenue from $0 to over $72K in first three years with minimal overhead., Create special promotions, write/design print and outdoor advertising, and coordinate all media buying.

• Jamel Hightower, 770-595-8309 - Delta Flight Attendant & Family Member
• Yasmeen Burrell, 909-489-3070 - Business Professional & Co-Worker
• Eric Campbell, 404-931-9869 - Business Owner, Employer & Co-Worker