Jocelynn Howard
Colorado Springs,CO
Summary
Highly motivated, detail-oriented professional with proven strong analytical skills and unparalleled work ethic; Fast learner who specializes in quality-driven outcomes utilizing excellent risk development acumen to identify trends and cultivate viable solutions; Seeks to leverage in-depth knowledge of all property and casualty personal lines of business and extensive risk analysis and contract knowledge for a position that will facilitate career growth
Overview
9
9
years of professional experience
Work History
Property & Casualty Underwriter
USAA
11.2017 - Current
- Over 100% Productivity 2020-2023
- Underwriting Employee Representative: 2020-2021; 2023 demonstrated effective communication with executive leadership and peer underwriters to identify opportunities and recommend process improvements
- Underwriting Mentorship Presenter 2023
- Auto Insurance Subject Matter Expert/Auto Awareness 2021
- Inspection Process Improvement Proposal 2023
- Peer Training-desktop management, underwriting guidelines 2022/2023
- Ongoing peer support
• Consistent 90% or higher quality audit since 2019
Property and Casualty Member Specialist/Senior
USAA
09.2014 - 11.2017
- Outstanding recognition second & third quarter 2017
- Average over 50 products per 100 calls
- 2017 Licensed producer in all fifty states for personal lines property and casualty
- Role on marital transition team included extensive banking services to include: Checking & Saving: New Accounts/Servicing and Credit Card: New Accounts & Servicing
- Selected as Schedule Adherence SME in 2015 providing best practices to peers in their efforts to achieve improvement in this area
- Successfully utilized company member support tools to provide superior customer service and effective problem resolution
Education
Master of Science - Project Management
Colorado Technical University
Colorado Spring, CO2012
Bachelor of Science - Project Management
Bellevue University
Bellevue, NE2009
Skills
- Microsoft Office
- Strong multi-tasker
- Critical thinking
- Sound decision making & risk development
- Complex problem solving
- Creative and adaptable
- Concise communicator both orally and witten
- Customer relations
Affiliations
Universal Kemp Karate Association-2nd degree black belt
Education: Property and Casualty
Associate of General Insurance 2015
Chartered Property and Casualty Underwriter-In Progress
Timeline
Property & Casualty Underwriter
USAA
11.2017 - Current
Property and Casualty Member Specialist/Senior
USAA
09.2014 - 11.2017
Master of Science - Project Management
Colorado Technical University
Bachelor of Science - Project Management
Bellevue University
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