Cassheita Turner
Peachtree Corners,GA
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives.
Overview
11
11
years of professional experience
Work History
Property and Casualty Insurance Agent
Progressive, Remote
05.2022 - Current
- Explained features, advantages and disadvantages of various polices to promote sale of insurance plans
- Performed administrative tasks, such as maintaining records and handling policy renewals
- Take Information on potential clients, such as property condition, existing coverage
- Customized insurance programs to suit individual customers, often covering a variety of risks
- Recommended different insurance carriers based on the needs of the consumer.
- Identified and solicited sales prospects in agency databases.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Analyzed customer needs to provide customized insurance solutions.
- Finalized sales and collected necessary deposits.
Acquisition Specialist
State Farm Mutual Automobile Insurance Company
09.2020 - 04.2022
- Focused on quoting and binding new auto and fire product sales in support of our Enterprise growth initiatives
- A team helping support our enterprise growth initiatives
- CCC Acquisition Specialists are sales minded and focused on closing the deal.
- Maintained documentation for all purchases.
- Calculated premiums and established payment methods for sales.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Analyzed risk factors to recommend appropriate coverage levels.
Sales Consultant Representative
CarMax
07.2019 - 07.2020
- Sales and customer service experience, in an area such as retail, is preferred
- Thrive in a fast-paced environment
- Good listening skills and a strong customer focus
- Strong written and verbal communication skills
Intake Specialist
United Healthcare/Optum
10.2014 - 09.2018
- Appropriately assesses their clinical needs
- Collaborates with physician to determine level of care
- Provides treatment referrals which are consistent with the customer's medical and psychiatric status and symptoms
- Identifies potential/actual problems that may adversely affect the patient and/or department
- Reports situations immediately
- Documents high quality clinical assessment content within patient's record to ensure accuracy, compliance, reporting, and clear communication to care team and for insurance authorization
- Oversees follow up with referral sources as appropriate
- Demonstrates understanding of Behavioral Health Reimbursement systems, including managed care contracts, utilization management processes, Medicare and Medicaid
- Obtains pre-certification with insurance companies for identified level of care
- Documents precertification information in Epic EMR
- Problem solves any precertification issues with insurance company
- Follows up with Utilization Management Department as needed
- Insurance Verification
Insurance Verification Specialist
Access General Insurance Co
11.2012 - 03.2014
- Perform general office duties such as filing, answering telephones, and handling routine correspondence
- Receive, record, and bank cash, checks, and vouchers
- Received and transferred incoming calls for over 250 employees
- Greeted office visitors and assist vendors
- Prepared and updated performance evaluation for CSR's
- Match order forms with invoices, and record the necessary information.
Call Center Representative
Metro-One Communications
05.2010 - 06.2012
- Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents
- Handled high volume inbound calls of 60 - 150 daily within a dynamic call center environment
- Assisted Human Resources in client resolution
- Responded to customer inquiries and requests and resolved issues efficiently and professionally
- Exercised strong interpersonal communication skills with customers and department personnel
- File and maintain records.
Accounts Payable Clerk
Sync Solutions
01.2010 - 04.2010
- Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Operate computers programmed with accounting software to record, store, and analyze information
- Operate 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
- Match order forms with invoices, and record the necessary information
- Compare computer printouts to manually maintained journals to determine if they match.
Education
Associate of Science - Business administration
GEORGIA PERIMETER COLLEGE
High School Diploma - undefined
DACULA HIGH SCHOOL
Skills
- 45 wpm (Less than 1 year)
- Excel (5 years)
- Microsoft Access (3 years)
- Microsoft Word (8 years)
- Outlook (3 years)
- Customer Service
- Data Entry
- Phone triage
- Conflict management
- Microsoft Office
- Administrative Experience
- Analysis skills
- Certifications and Licenses
- Additional Information
Timeline
Property and Casualty Insurance Agent
Progressive, Remote
05.2022 - Current
Acquisition Specialist
State Farm Mutual Automobile Insurance Company
09.2020 - 04.2022
Sales Consultant Representative
CarMax
07.2019 - 07.2020
Intake Specialist
United Healthcare/Optum
10.2014 - 09.2018
Insurance Verification Specialist
Access General Insurance Co
11.2012 - 03.2014
Call Center Representative
Metro-One Communications
05.2010 - 06.2012
Accounts Payable Clerk
Sync Solutions
01.2010 - 04.2010
Associate of Science - Business administration
GEORGIA PERIMETER COLLEGE
High School Diploma - undefined
DACULA HIGH SCHOOL
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