Jocelynn Jackson
St. Petersburg
Summary
Dynamic customer service professional with extensive experience at Transamerica Life Insurance Company, excelling in inbound support and conflict resolution. Proven track record of enhancing customer satisfaction through effective communication and empathy, leading to increased loyalty. Strong ability to mentor new hires while maintaining high service standards in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service
Transamerica Life Insurance Company
03.2022 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
Macys Credit And Customer Service
11.2019 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Lakewood High School
1400 54th Ave S St.Petersburg Fl 3370506.2017
Skills
- Inbound customer service
- Customer service and support
- Call center customer service
- Customer service best practices
- Customer service and satisfaction
- Excellent customer service
- Customer service and communication skills
- Strong customer service
Timeline
Customer Service
Transamerica Life Insurance Company
03.2022 - Current
Customer Service Representative
Macys Credit And Customer Service
11.2019 - 08.2021
Lakewood High School
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