Jocelynn Kieke
Italy,TX
Summary
I offer strong communication and organizational skills, eager to learn and develop in retail environment. Delivering ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities. I am experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizing strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Cashier
Texas Best Smokehouse
05.2026 - Current
- Processed customer transactions efficiently using point-of-sale system.
- Assisted in maintaining accurate cash drawer balance throughout shifts.
- Engaged with customers to provide exceptional service and resolve inquiries.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Monitored inventory levels at the register, notifying management of low stock items.
- Collaborated with team members to ensure smooth operations during peak hours.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented best practices for upselling products, enhancing overall sales performance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cake Froster
Nothing Bundt Cakes
10.2025 - 05.2026
- Expertly frosted and decorated cakes according to customer specifications, ensuring high-quality presentation
- Utilized various frosting techniques such as piping, spreading, and smoothing to achieve desired cake designs
- Maintained a clean and organized workstation, adhering to food safety and sanitation guidelines at all times
- Collaborated with the bakery team to ensure timely production of cakes for daily orders and special events
- Assisted in inventory management by monitoring stock levels of frosting supplies and notifying supervisor when replenishment is needed
- Worked efficiently under pressure during peak periods to meet deadlines without compromising quality standards
- Communicated effectively with customers to understand their cake design preferences and provide recommendations if needed
- Ensured proper handling of delicate cake layers during the frosting process to prevent damage or collapse
- Managed multiple tasks simultaneously while prioritizing workload based on order deadlines and customer requests
- Ensured compliance with health and safety regulations during the cake frosting process
Sonic Carhop
Sonic Drive-In
08.2025 - 10.2025
- Efficiently delivered food orders from the kitchen to customers' tables, ensuring prompt and accurate service
- Collaborated with servers and kitchen staff to prioritize food delivery based on customer preferences and timing
- Maintained a clean and organized work area, adhering to health and safety regulations
- Provided exceptional customer service by promptly addressing any concerns or special requests from diners
- Managed multiple tasks simultaneously during busy periods while maintaining a high level of professionalism
- Adapted quickly to changes in customer needs or restaurant procedures, ensuring smooth operations during peak hours
- Worked collaboratively with fellow food runners and servers to create a positive dining experience for guests
- Communicated effectively with the kitchen team to ensure accurate order preparation and timely delivery
Education
High school diploma - undefined
Avalon School
Avalon, TX05.2025
Skills
- Oversaw baking processes to ensure quality outcomes
- Championed food safety initiatives within the team
- Directed cake decorating efforts for special events
- Managed custodial duties to uphold facility standards
- Coordinated food serving operations for optimal customer satisfaction
- Streamlined food preparation workflows for efficiency
- Supervised cash register operations to enhance accuracy
- Elevated customer service experiences through effective team leadership
- Administered cash handling procedures to maintain financial integrity
- Monitored food handling practices to guarantee compliance
- Time management skills
- Patience and empathy
- Work ethic and integrity
- Customer assistance
- Customer service
- Cleaning and sanitizing
- Team collaboration
- Reliability and punctuality
- Order taking
- Product restocking
- Payment processing
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- POS system operations
- Staff training
- Guest inquiries
- ID verification
- Inventory management
- Currency counting
- Decision making aptitude
- Daily reporting
- Retail merchandising
Certification
Food Handlers license
TABC license
Timeline
Cashier
Texas Best Smokehouse
05.2026 - Current
Cake Froster
Nothing Bundt Cakes
10.2025 - 05.2026
Sonic Carhop
Sonic Drive-In
08.2025 - 10.2025
High school diploma - undefined
Avalon School