Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jocelynn Shank

Summary

I’m excited to work with a team in a friendly and positive environment where I can show what I can do and keep learning new things. I’m very organized and always try to improve, not just for myself but to help the team. I’m dependable, responsible, willing to listen and learn, and I pay close attention to details.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Employee

Oliver's Market
08.2023 - Current
  • Support team members by achieving collective goals, and fostering a collaborative work environment.
  • Staying organized and maintaining a clean work area
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Customer Service - Meat Department

Oliver's Market
08.2019 - Current
  • Identified opportunities and found solutions for improvement.
  • Organized and balanced multiple priorities within fast-paced environment.
  • Greeted customers and helped meet their needs

Day Care Assistant

Hearts and Hands Preschool and Child Care
02.2018 - 01.2019
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.

Rockin Jump Jump Patrol, Party Host

Epicenter
06.2017 - 01.2019
  • Handled high-pressure situations with composure during busy shifts.
  • Enhanced customer satisfaction by greeting guests upon arrival.
  • Effective communication and cooperation with customers, coworkers, and management.

Education

Associate - Dental Assistant

Santa Rosa Junior College
Santa Rosa, CA
05.2026

High School Diploma -

Montgomery High School
Santa Rosa, CA
06.2019

Skills

  • Detail-oriented and reliable
  • Effective in teamwork and independent tasks
  • Dedicated to meeting public needs with clear communication
  • Commitment to skill enhancement
  • Efficient and quick learner
  • Supportive and understanding
  • Critical thinking abilities
  • Approachable and empathetic

Certification

Sexual Harassment Training - June 2024

California Food Handlers Course - 2023-2026


Timeline

Customer Service Employee

Oliver's Market
08.2023 - Current

Customer Service - Meat Department

Oliver's Market
08.2019 - Current

Day Care Assistant

Hearts and Hands Preschool and Child Care
02.2018 - 01.2019

Rockin Jump Jump Patrol, Party Host

Epicenter
06.2017 - 01.2019

Associate - Dental Assistant

Santa Rosa Junior College

High School Diploma -

Montgomery High School

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