Jocelynn White

• Provided support to faculty and staff by responding to inquiries and requests for information.
• Organized and maintained office supplies, equipment, and materials.
• Supported the administrative team by completing data entry tasks accurately and efficiently.
• Performed light clerical duties such as photocopying, faxing, scanning, and mailing documents.
• Answered phone calls professionally while addressing customer inquiries promptly.
• Greeted visitors warmly in a professional manner while providing assistance when needed.
• Stocked materials in workroom for easy accessibility.
• Signed for packages, recorded deliveries and distributed to personnel.
• Answered telephones, directed calls and took messages.

• Greeted customers and identified their needs.
• Processed customer orders accurately and efficiently.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Resolved customer inquiries in a timely manner.
• Tracked inventory levels of popular items to ensure availability for customers' orders.
• Answered phone calls from customers promptly and courteously.
• Maintained knowledge of current sales promotions and new product releases.
• Handled cash register operations accurately during peak times.
• Compiled daily sales reports for management review.
• Kept work area neat, clean, and well-stocked at all times.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
• Trained new hires on services, best practices and protocols to reduce process gaps.

• Encouraged customers to make additional purchases and suggested relevant items.
• Performed cash register operations accurately according to company guidelines.
• Employed persuasive sales techniques to close deals while adhering to company standards for profitability.
• Engaged with guests to understand and anticipate customer service needs.
• Cultivated relationships with new and existing customers to drive sales.
• Kept work area clean, organized and free of clutter at all times.
• Opened and closed cash registers, balanced cash drawers, and made deposits.
• Established a positive rapport with customers by delivering friendly, personalized service.
• Enticed customers with sales and promotions to boost sales.
• Used product knowledge for handling objections.
• Drove sales through customer relationship building and suggestive selling techniques.
• Handled customer complaints and inquiries in a courteous and efficient manner.
• Greeted customers warmly and offered assistance.
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

• Made Marketing calls to increase company sales