Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jocie Lambro

Enumclaw,WA

Summary

Dynamic barista with a proven track record at Trailside Espresso, excelling in time management and customer service. Known for fostering a welcoming atmosphere and effectively resolving customer complaints, enhancing satisfaction and loyalty. A dedicated team player committed to maintaining cleanliness and efficiency in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Barista

Trailside Espresso
05.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Barista

Bigfoot Java
03.2023 - 05.2024
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

Barista

Roast Republic
02.2022 - 03.2023
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Host

Farrelli's Wood Fire Pizza
01.2022 - 03.2023
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

Bachelor of Science - Applied Managment

Green River Community College
Auburn, WA
06-2026

Associate of Applied Science - Business Managment

Green River Community College
Auburn, WA
01-2025

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Cash handling
  • Cleanliness

Timeline

Barista

Trailside Espresso
05.2024 - Current

Barista

Bigfoot Java
03.2023 - 05.2024

Barista

Roast Republic
02.2022 - 03.2023

Host

Farrelli's Wood Fire Pizza
01.2022 - 03.2023

Bachelor of Science - Applied Managment

Green River Community College

Associate of Applied Science - Business Managment

Green River Community College

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