Jocie Nesom
Columbus,MS
Summary
I am accomplished at elevating guest experiences and enhancing team efficiency. I've learned about event organization and ensuring safety and satisfaction. I am skilled in guest service and problem-solving. I have significantly contributed to successful event execution and operational improvements, fostering positive community relationships and superior service standards. I am a hardworking and passionate worker with strong organizational skills who is eager to help companies achieve their goals.
Overview
3
3
years of professional experience
Work History
Waitstaff
Darby Unruh
06.2021 - 07.2024
- The waitstaff is responsible for running the restaurant by themselves, with the occasional help of a runner.
- Has been involved in several types of events, such as catering proms, weddings, and company meetings.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Elevated fine dining experience with refined menu offerings and exceptional presentation techniques.
- Established a positive work environment, promoting teamwork and open communication among staff members.
Assistant Pool Manager
Camille Arnett
05.2024 - 07.2024
- Fostered positive relationships with local community organizations through active participation in events and partnerships related to aquatic activities.
- Enhanced guest experience by swiftly resolving conflicts between patrons while maintaining a professional demeanor.
- Assisted in the recruitment and selection of new staff members by conducting interviews, reviewing applications, and providing input on hiring decisions.
- Enhanced swimmer safety by enforcing pool rules and monitoring guest behavior.
- Collaborated with the pool manager in planning and executing special events such as swim lessons, water fitness classes, and private parties.
Lifeguard
Camille Arnett
05.2023 - 07.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring the pool area and enforcing rules.
- Monitored the safety of guests in and around the swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained order and cleanliness at the swimming pool and surrounding areas to uphold hygiene standards.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Education
High School Diploma -
New Hope High School
Columbus, MS05.2022
Associate of Arts - Pre-Radiology Technology
East Mississippi Community College
Mayhew, MS05.2024
Associate of Applied Science - Radiologic Technology
Itawamba Community College
Fulton, MS05.2026
Skills
- Guest service
- Event Organization
- CPR and First Aid certified
- Dining room logistics
- Personnel Training
- Team Management
- Operations Oversight
- Menu presentation
- Problem-Solving
- Money Handling
- Customer Service
- Critical Thinking
Timeline
Assistant Pool Manager
Camille Arnett
05.2024 - 07.2024
Lifeguard
Camille Arnett
05.2023 - 07.2024
Waitstaff
Darby Unruh
06.2021 - 07.2024
High School Diploma -
New Hope High School
Associate of Arts - Pre-Radiology Technology
East Mississippi Community College
Associate of Applied Science - Radiologic Technology
Itawamba Community College
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