Jocie Younis
RAM Partners LLC
Arlington,TX
1
Language
10
years of professional experience
Experienced Community Manager with a proven track record of optimizing property performance, enhancing resident satisfaction, and leading high-performing teams. Skilled in operations, financial management, and building strong resident relationships.
Work History
Community Manager
10 Months- Managed daily operations of multifamily residential properties and ensured resident satisfaction.
- Oversaw property maintenance and coordinated repairs with vendors and contractors.
- Conducted regular property inspections to assess condition and address issues promptly.
- Collaborated with marketing team to create effective rental advertising strategies.
- Trained and supervised on-site staff, promoting a positive work environment.
- Implemented budget management practices to control operating expenses effectively.
- Handled resident complaints and expedited maintenance requests.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Prepared monthly budget reports for property owners and stakeholders.
- Delivered monthly presentations to ownership, analyzing property performance metrics, including financials, occupancy trends, renewals, and notices to vacate.
- Presented budget-to-actual comparisons, reviewed operating expenses, and provided insights on 12-month financial statements.
- Reported on resident engagement initiatives and community events, highlighting impact on retention and overall performance.
- Assisted in the development and preparation of the annual operating budget, collaborating with leadership to align financial goals and projections.
- Completed end-month reporting, ensuring accurate financial reconciliation and timely submission of all required reports.
- Completed monthly reclasses and accruals to ensure accurate financial reporting and proper expense allocation.
- Processed all invoices and purchase orders for the community, ensuring timely approvals and accurate financial tracking.
- Consistently met or exceeded Net Operating Income (NOI) targets through effective expense management and revenue optimization.
- Maintained renewal rates of 50% or higher month-over-month, supporting occupancy stability and resident retention.
- Managed a high-performing asset, maintaining 97% stabilized occupancy, 99% pre-leased units.
Community Manager
2 Years 1 Month- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed all maintenance requests from tenants in a timely manner.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Processed evictions when necessary in accordance with state laws and procedures.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
Property Manager
1 Year 6 Months- Currently oversee total operations, maintenance and administrative duties for a Class A Community of 274 units.
- Maintained positive relationships with property owners and investors by providing financial and operational reports and offering strategic recommendations.
- Leveraged tenant screening processes to reduce tenant-related issues and improve rent payment compliance.
- Facilitated timely collection of rent, late fee and utility payments.
- Implemented targeted marketing campaigns, conducted competitive market analysis, and established strategic partnerships to achieve full occupancy.
- Inspected property regularly for quality and assessed and identified needs for improvement.
- Monitored work orders for maintenance needs and followed up to verify completion.
- Conducted regular inspections and coordinated preventive maintenance schedules to optimize property upkeep.
- Executed comprehensive tenant retention program to retain tenants and increase lease renewals.
- Purchased building and maintenance supplies, equipment and furniture.
- Corresponded with property owners in violation of community bylaws and delivered deadline dates for remediation.
- Conducted tours to showcase properties, amenities and community as whole.
- Recruited, hired and managed team to meet community needs and engage residents.
- Oversaw and advised on leasing agreement, application processes and approval criteria.
- Completed various monthly reports such as Profit and Loss, Reclass and Accruals, Budget Variance notes, Property Happenings for our investors, and Monthly open positions notes.
- Resolved legal issues and neighborhood disputes with help of strong communication skills, policy expertise, and knowledge of local laws.
- Conducted Vacant Electric billbacks regularly.
Property Manager
1 Year 4 Months- Oversaw total operation, maintenance and administration of Class C property with 240 units.
- Inspected property regularly for quality and assessed and identified needs for improvement.
- Completed frequent, routine inspections of buildings, facilities and equipment to identify repair needs.
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws.
- Organized events to engage residents and build strong sense of community.
- Purchased building and maintenance supplies, equipment, and furniture.
- Met with board of directors to discuss community needs and resolve issues or disputes.
- Facilitated timely collection of rent, late fee, and utility payments.
- Oversaw and advised on leasing agreement, application processes, and approval criteria.
- Participated, approved, and managed marketing efforts to increase occupancy.
- Generated delinquency and vacancy reports to address past due accounts and foster total occupancy.
- Addressed and resolved challenging tenant behaviors proactively and respectfully.
- Reviewed market information and financial targets to evaluate and improve pricing.
- Communicated procedural updates and new goals to staff via regular meetings.
- Recruited, hired, and managed team to meet community needs and engage residents.
- Maintained high standards and consistently complied with policies, budget targets, and service management strategies to exceed customer expectations.
- Reviewed bank statements and reconciled company credit card expenses.
- Monthly budget variance report.
- Ensured all weekly reports were completed and submitted on time, while also ensuring to attend all weekly meetings.
- Processed rent and invoices generated by property, confirmed timely payment, and managed delinquency of rental or other payments.
- Worked with qualified repairers to keep properties and grounds up to modern standards.
- Train staff members on proper leasing techniques and resident service.
- Negotiate contracts with contractors in a timely and reliable manner.
- Member of the DFW manager mentorship program for WWCo.
Assistant Community Manager
4 Years 7 Months- Supported sales team with proactive customer engagement and skilled handling of paperwork.
- Recruited, hired, and managed team of 5 staff meeting community needs and engaging residents.
- Followed up on problems with residents and coordinated solutions to restore satisfaction and maintain overall happiness.
- Maintained high standards and consistently complied with policies, budget targets, and service management strategies to exceed customer expectations.
- Greeted prospective residents and showcased community features and benefits to drive sales.
- Walked grounds regularly to verify property's appearance and maximize performance with potential residents.
- Identified and pursued opportunities to create connections between community members.
- Conducted tours to showcase properties, amenities, and community as whole.
- Organized thorough records and produced timely reports detailing the activities of the organization.
- Tracked leasing inquiries and vetted prospects with Yardi and Knock to stay organized and efficient against leasing targets.
- Conducted 30 showings per week to convert prospects into qualified residents.
- Tracked market changes to keep rental prices optimized for both profits and marketability.
- Adhered to fair housing standards to avoid any legal issues and prevent discriminatory practices.
- Inspected properties and coordinated smooth turn-overs to prepare for new residents.
- Purchased building and maintenance supplies, equipment, and furniture.
- Met with Maintenance Lead every morning to update make-ready board, and get plan for the day.
- Met with property staff daily to ensure the plans for the week, and status of workorders for the day, move-ins for the day, and met with the porter for the plans of the exterior of the property.
- Managed the leasing office staff on my own for 6+ months, due to property manager dealing with COVID.
- Coordinated administrative processes for consistent handling of paperwork, credit checks, and rent collection.
- Planned marketing and outreach strategies to consistently bring in new leasing prospects.
- Oversaw total operation, maintenance and administration of B+ property with 300 units.
Education
High School Diploma
Skills
Platform expertise
Content creation
Analytics
Creativity
Strategic thinking
Exceptional oral and written communication skills
Accomplishments
- Customer Assistance
- Worked with company systems such as Millennium, Real page/Onesite and Yardi.
- Diligently completed all assigned tasks, working overtime as needed.
- Customer Interface.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Researched, claimed and rapidly resolved client conflicts to prevent loss of key accounts.
- Constantly generated additional revenue through skilled sales techniques.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Languages
Spanish
Native or Bilingual
Timeline
Community Manager
RAM Partners LLC
10.2025 - CurrentRead More
Community Manager
RPM Living
09.2023 - 10.2025Read More
Property Manager
Exponential Property Group
03.2022 - 09.2023Read More
Property Manager
Western Wealth Communities
11.2020 - 03.2022Read More
Assistant Community Manager
Hayden Properties
04.2016 - 11.2020Read More
Continental Academy Homeschool
High School Diploma
Read More