Jocinta S. Conners
Bridgeton,MO
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Personnel Commissioner
City of Bridgeton
Bridgeton, MO
03.2025 - Current
- Partner with senior city officials to improve hiring processes and personnel policies.
- Review employee concerns, support conflict resolution, and ensure policy compliance.
- Evaluate hiring procedures and recommend process updates to increase efficiency.
- Contribute to policy revisions protecting operational integrity and workplace standards.
Business Analyst III
Centene
St. Louis, MO
11.2022 - Current
- Lead cross-functional projects involving system enhancements, benefit updates, and configuration changes.
- Gather requirements, document change requests, and ensure accuracy of system rules.
- Conduct UAT testing, validate system behavior, and coordinate implementation across teams.
- Analyze trends, troubleshoot discrepancies, and provide expert support for configuration issues.
- Serve as liaison between business teams and technical partners, ensuring clarity and alignment.
Job Shadowing Special Investigations Unit
Centene
St. Louis, MO
02.2025 - 02.2025
- Observed fraud, waste, and abuse investigation workflows.
- Reviewed case documentation, investigative reports, and supporting evidence.
- Gained exposure to investigative tools, research methods, and risk identification.
- Learned how analysts evaluate provider/member behavior and escalate cases.
Business Analyst II
Centene
St. Louis, MO
09.2019 - 11.2022
- Supported new initiatives through data analysis, requirements documentation, and testing.
- Identified gaps in workflows and recommended improvements to enhance accuracy and efficiency.
- Collaborated with IT and operational teams to implement new processes and system updates.
- Provided insights to leadership based on data, metrics, and user feedback.
Auditor
NextGen Healthcare
St. Louis, MO
09.2018 - 09.2019
- Conducted audits to identify discrepancies, ensure compliance, and verify adherence to internal controls.
- Documented findings and prepared reports with clear recommendations.
- Provided training and guidance to staff to improve accuracy and process alignment.
- Monitored compliance with established procedures and reported monthly performance metrics.
Lead, Medical Billing
NextGen Healthcare
St. Louis, MO
02.2009 - 09.2018
- Managed reporting, system updates, and cross-department coordination.
- Trained internal and offshore teams on processes, workflows, and system requirements.
- Oversaw updates to internal files, coding references, and payer data systems.
- Supported operations for multispecialty and high-volume teams.
- Facilitated client meetings and provided guidance to resolve complex issues.
Medical Collections Specialist
Coram Healthcare
St. Louis, MO
12.2007 - 02.2009
- Investigated and resolved account issues, discrepancies, and escalations.
- Collaborated with billing teams to correct errors and ensure accurate reimbursements.
- Coordinated with internal departments and external partners to resolve complex cases.
- Provided regular updates to leadership on trends, performance, and financial outcomes.
Education
Bachelor of Science - Health Management
Lindenwood University
St. Charles, MOSkills
- Business & Data Analysis: Requirements Gathering, Process Improvement, Workflow Design, Data Interpretation, Problem-Solving, Root-Cause Analysis, SQL
- Project & Systems: UAT Testing, System Configuration, Documentation, Cross-Functional Collaboration
- Compliance & Auditing: Investigations Support, Risk Identification, Internal Controls, Quality Review, Accuracy Verification
- Technical: Microsoft Office, Excel (Pivot Tables), Reporting, Amisys, DST, NextGen, Trucare, CenProv, Payment System Platforms
- Professional Strengths: Detail-Oriented, Organized, Strong Communication, Ability to Manage Multiple Priorities, Policy Knowledge, Structured Execution
Timeline
Personnel Commissioner
City of Bridgeton
03.2025 - Current
Job Shadowing Special Investigations Unit
Centene
02.2025 - 02.2025
Business Analyst III
Centene
11.2022 - Current
Business Analyst II
Centene
09.2019 - 11.2022
Auditor
NextGen Healthcare
09.2018 - 09.2019
Lead, Medical Billing
NextGen Healthcare
02.2009 - 09.2018
Medical Collections Specialist
Coram Healthcare
12.2007 - 02.2009
Bachelor of Science - Health Management
Lindenwood University