Jo'Clare McCurdy
Soso,MS
Summary
Detail-oriented professional with 15+ years of diverse experience in a variety of challenging settings. Dynamic leader and insightful strategic planner, capable of coordinating community engagement initiatives, establishing a positive community environment, building strong community relations, and facilitating implementation of key initiatives. Proactive communicator, adept at supporting administrative operations, managing office schedules, maintaining records, and providing office assistance. Collaborative team player, known for being adaptable, diligent, flexible, dedicated, resourceful, and committed to high performance standards.
Overview
18
18
years of professional experience
Work History
Engage Life Director
Atria Senior Living
Odessa, TX
03.2022 - 04.2023
- Analyzed requirements and evaluated key objectives to effectively allocate resources, plan events, and organize monthly gatherings, promoting a sense of community and fostering positive relationships
- Prepared detailed budget reports by tracking expenses and monitoring costs to facilitate well-informed decisions
- Generated actionable insights, identified areas of concerns, and provided valuable recommendations to minimize expenses and reduce costs, contributing to savings of $1000s
- Utilized strong leadership skills to direct and oversee activities with proactive supervision, attaining measurable results and positively impacting key metrics
- Managed 100+ records by updating and maintaining files to meet documentation requirements, assuring compliance with strict protocols to protect sensitive information
Lead Bartender
Broken Horn Production
Midland, TX
02.2022 - 11.2022
- Adopted a friendly demeanor and positive attitude for greeting customers to create an overall welcoming environment, improving customer satisfaction by 60%
- Ensured superior customer service standards by delivering unparalleled experiences, facilitating repeat business and increasing customer retention by 75%
- Functioned in a fast-paced and high-volume environment as an integral team player to ensure smooth flow of operations
- Monitored inventory level for determining needs and ordering supplies, saving $500 through effective inventory management techniques
Head Bartender & Manager
The Hangar Lounge
Midland, TX
05.2018 - 03.2022
- Interacted with customers using excellent interpersonal and communication skills to deliver positive experiences and high customer satisfaction rating of 90%, fulfilling requests through active listening
- Maximized revenue generation by utilizing effective upselling techniques to achieve key goals, increasing sales by 30%
- Addressed inquiries, eliminated concerns, and resolved complaints to maintain lasting relationships with customers, contributing to long-term goal achievement through repeat business
- Restocked inventory by tracking supplies and placing orders to minimize operational delays, avoid financial loss, and prevent lost profits
Account Manager
LW Services
Midland, TX
12.2017 - 04.2018
- Facilitated accounting operations by performing accounts receivable and accounts payable duties to fulfill administrative needs
- Eliminated errors and corrected discrepancies through reconciliation, maintaining accurate financial records
- Established strong relationships with 50+ clients and vendors through proactive communication and engagement
Lead Bartender
Sherry's Stateline Saloon
Sweetwater, OK
03.2016 - 08.2017
- Supported training operations by mentoring, coaching, and guiding 15+ staff members to facilitate staff development initiatives and enhance customer service level
- Strengthened relationships by offering memorable experiences to achieve business goals
- Oversaw operations and provided assistance in resolving issues to meet high customer service standards
- Provided valuable insights to senior management for elimination of shortcomings, accelerating business development and facilitating progression of growth initiatives
Sales Account Manager
MY Fabricaton
Monahans, TX
08.2013 - 08.2015
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Contacted regular and prospective customers to explain product features and solicit orders.
- Oversaw sales forecasting, goal setting and performance reporting for all accounts.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Negotiated prices, terms of sale and service agreements.
- Organized joint sales calls with current customers and outside vendors.
- Anticipated clients' needs by staying in touch on regular basis.
Advertising Sales Manager
The Monahans News
Monahans, TX
08.2005 - 08.2013
- Coached account executives in sales and fulfillment strategies.
- Developed sales strategies and people skills to entice clients, negotiate contracts and close deals.
- Set department budgets according to revenue and expense projections.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Education
High School Diploma - undefined
Monahans High School
Skills
Community ManagementAdministrative SupportRelationship BuildingTaskPrioritizationStrategic PlanningInventory ControlCommunity EngagementTeamLeadershipStaff SupervisionBudget & ForecastingEvent PlanningOffice managementAccount managementBusiness development
Issues resolution
Strategic planning
Staff Management
Verbal and written communication
Strategies and goals
Negotiation
Guest engagement and assistance
Timeline
Engage Life Director
Atria Senior Living
03.2022 - 04.2023
Lead Bartender
Broken Horn Production
02.2022 - 11.2022
Head Bartender & Manager
The Hangar Lounge
05.2018 - 03.2022
Account Manager
LW Services
12.2017 - 04.2018
Lead Bartender
Sherry's Stateline Saloon
03.2016 - 08.2017
Sales Account Manager
MY Fabricaton
08.2013 - 08.2015
Advertising Sales Manager
The Monahans News
08.2005 - 08.2013
High School Diploma - undefined
Monahans High School