JocQuice Chatman
Sacramento,CA
Summary
Dedicated and reliable professional with over 7 years of experience in insurance and customer service. Skilled in assisting clients with healthcare coverage, problem-solving, and providing excellent service. Known for strong communication skills, patience, and a commitment to helping others.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTEC
Sacramento, CA
09.2019 - Current
- - Assist individuals and families with selecting and enrolling in health insurance plans.
- - Provide guidance on eligibility, coverage options, and program requirements.
- - Resolve client issues with professionalism and empathy.
- - Maintain accurate records and meet compliance standards.
- - Support customers in understanding benefits and completing applications.
Education
High School Diploma - undefined
01.2016
Skills
- - Customer Service & Support
- - Insurance Knowledge (Health Coverage)
- - Problem-Solving & Conflict Resolution
- - Communication (Verbal & Written)
- - Data Entry & Record Keeping
- - Team Collaboration
Timeline
Customer Service Representative
TTEC
09.2019 - Current