Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIAJA BECKFORD

Fort Meade,FL

Summary

Dedicated and responsible customer service professional with proven experience in technical support, call center operations, and front-line retail. Highly organized with excellent communication and problem-solving skills. Known for strong work ethic, leadership ability, and a passion for delivering outstanding service. Actively seeking a position in QA support or customer operations within a forward-thinking company.

Overview

9
9
years of professional experience

Work History

Customer Service Representative / Bookkeeper

TouchedByTiffany
06.2022 - 04.2025
  • - Recorded financial transactions and maintained accurate bookkeeping records.
  • - Prepared detailed financial reports for business analysis and tax readiness.
  • - Ensured compliance with relevant accounting and financial regulations.
  • - Handled customer inquiries with professionalism and timely follow-up.
  • - Demonstrated in-depth knowledge of company products and services to assist clients effectively.
  • Remote

Customer Service Representative

Maximus
Riverview, FL
01.2021 - 05.2022
  • - Provided support for the U.S. Department of Education's Federal Student Aid (FSA) Loan Servicing.
  • - Handled high call volumes with professionalism and empathy.
  • - Resolved inquiries via inbound and outbound calls, minimizing hold times and improving customer satisfaction.
  • - Applied forward-thinking strategies to improve service quality.

Cashier / Deli Assistant

Walmart
Bartow, FL
08.2017 - 12.2019
  • - Processed customer transactions using POS systems and maintained accurate cash drawers.
  • - Restocked, organized, and managed deli and grocery merchandise.
  • - Provided product suggestions to increase sales and enhance customer experiences.
  • - Handled phone-in orders and answered product-related inquiries.

Customer Service Representative

GC Services LP
Lakeland, FL
05.2016 - 07.2017
  • - Responded to customer questions about services, products, and transactions.
  • - Resolved technical issues and complaints effectively.
  • - Collected and analyzed customer feedback for quality assurance.
  • - Delivered information about product offerings and service plans.

Education

High School Diploma - undefined

Fort Meade Middle-Senior High School
Fort Meade, FL

Skills

  • - Customer Service & Support
  • - Data Entry & Management
  • - Order Fulfillment & Shipping
  • - Technical Troubleshooting
  • - Phone & Chat Support
  • - POS System Operations
  • - Conflict Resolution
  • - Call De-escalation
  • - Team Collaboration
  • - Professional Telephone Etiquette
  • - Listening & Communication Skills
  • - Fast Learner, Detail-Oriented

Timeline

Customer Service Representative / Bookkeeper

TouchedByTiffany
06.2022 - 04.2025

Customer Service Representative

Maximus
01.2021 - 05.2022

Cashier / Deli Assistant

Walmart
08.2017 - 12.2019

Customer Service Representative

GC Services LP
05.2016 - 07.2017

High School Diploma - undefined

Fort Meade Middle-Senior High School