Jocylene Scarberry
Groves,TX
Summary
Dynamic Commercial Manager with a proven track record at AutoZone, enhancing client relationships and driving customer satisfaction. Expert in strategic planning and operations management, successfully streamlined processes to boost efficiency. Skilled in identifying new business opportunities while fostering cross-functional team leadership to achieve organizational goals.
Overview
3
3
years of professional experience
Work History
Commerical Manager
AutoZone
06.2022 - Current
- Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
- Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
- Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
- Strengthened team and organization by recruiting and hiring Number qualified employees.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Built relationships with clients to establish new contracts.
- Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
Education
Diploma - General Studies
Port Neches Groves High School
Port Neches, TX05.2019
Skills
- Operations management
- Customer relationship management
- Strategic planning
- Key account management
- Key performance indicators
- New business opportunities
- Risk management
- Attendance oversight
- Cross-functional team leadership
- Hospitality and accommodation
- Customer order management
- Inventory management
- Time management
Timeline
Commerical Manager
AutoZone
06.2022 - Current
Diploma - General Studies
Port Neches Groves High School