Jodcelyn Fuentes
Lancaster,USA
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Bowlero Bowling Alley
02.2024 - 06.2025
- Inspected and adjusted pinsetters, ball returns, scoring systems, and lane conditions to meet industry standards
- Maintained cleanliness of the bowling area by sweeping floors, cleaning gutters, removing debris from ball returns
- Overseas different areas and employees and delegating task.
- Supervised a team of XX operations staff, ensuring efficient and smooth daily operations
- Trained and mentored new hires on company policies, procedures, and safety protocols
- Instituted a cross-training program among operations staff resulting in increased flexibility during peak periods
Multi-Unit General Manager
Auntie Anne's
03.2021 - 12.2023
- Oversaw the operations of multiple units, ensuring consistent delivery of high-quality products and services
- Developed and implemented standardized operating procedures to improve efficiency and productivity across all units
- Implemented training programs to enhance employee skills, resulting in improved customer service ratings
- Conducted regular performance evaluations for managers and staff members, providing feedback for professional development
- Ensured compliance with company policies, procedures, and regulatory requirements at all units
- Resolved escalated customer complaints or issues that could not be resolved at the unit level
- Implemented safety protocols across all units to maintain a safe working environment for employees and customers
Assistant Manager
Dunkin' Donuts/ Baskin robbin
08.2016 - 03.2021
- Handling customers issues and complaints
- Managed a group of team members
- Opened and closed store
- Provided excellent customer service to all guests in a timely manner
- Coordinated, arranged and led sales meetings
- Managed daily reports of transactions
- Designed and ordered all incoming and outgoing merchandise and special orders for customers
- Trained new employees on store and restaurant processes.
- Enforced company policies and procedures
Education
High school diploma -
Del Sol High School
Las Vegas, NV06.2017
Skills
- Management oversight skills
- Strategic leadership
- Guest relations management
- Team leadership
- Point of sale expertise
- Conducting interviews
- Sales
- Operational efficiency management
Certification
- ServSafe October 2022 to October 2027
- ServSafe June 2027
- Guard Card April 2025 to April 2027 Power of arrest !
- Guard card Driver's License
Timeline
Supervisor
Bowlero Bowling Alley
02.2024 - 06.2025
Multi-Unit General Manager
Auntie Anne's
03.2021 - 12.2023
Assistant Manager
Dunkin' Donuts/ Baskin robbin
08.2016 - 03.2021
High school diploma -
Del Sol High School