Joddie Williams
Southfield,MI
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
22
22
years of professional experience
Work History
Freight Team Leader
Ollies Bargain Outlet
09.2017 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Operated Forklift and performed critical functions for maintaining proper on hands and pricing for our customers.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Planned and excuted floor merchandising initiatives in collaboration with merchandise management.
- Loaded and unloaded trucks,move materials from receiving areas throughout the store.
Assistant Airport Manager
Budget Car Rental
04.2007 - 06.2012
- Led a team of dedicated professionals committed to providing exceptional services at all times while maintaining a safe environment for everyone utilizing the airport''s facilities.
- Evaluated vendor contracts for cost-effectiveness, renegotiating terms when appropriate to save on expenses.
- Reduced operating costs with strategic resource allocation and budget management
- Improved airport operations by implementing efficient processes and procedures.
- Streamlined baggage handling processes, reducing wait times for travelers significantly.
- Enhanced customer satisfaction through timely resolution of complaints and concerns.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
Branch Manager
Enterprise Rental Car
09.2002 - 04.2007
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
Education
Associate Degree - Health Care Administration
Wilberforce University
Wilberforce, OH06.1998
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Team Supervision
- People Management
- Multitasking Abilities
- Customer Relationship Management
Timeline
Freight Team Leader
Ollies Bargain Outlet
09.2017 - Current
Assistant Airport Manager
Budget Car Rental
04.2007 - 06.2012
Branch Manager
Enterprise Rental Car
09.2002 - 04.2007
Associate Degree - Health Care Administration
Wilberforce University