Summary
Overview
Work History
Skills
References
Timeline
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JoDe Hukill

SALT LAKE CITY,Utah

Summary

Dynamic procurement and customer care professional with proven expertise in strategic sourcing and vendor engagement, honed at SkyWest Airlines. Excelled in enhancing supply chain reliability and cost reduction, leveraging skills in negotiation and procurement software proficiency. Demonstrated exceptional ability to maintain supplier relationships and improve customer satisfaction, showcasing strong interpersonal and analytical capabilities.

Overview

7
7
years of professional experience

Work History

Customer Care Agent

PrePass LLC
Salt Lake City, UT
06.2024 - 01.2025
  • Answered an average of 50 calls daily, along with working on emails received.
  • Utilized CRM software to accurately document customer interactions and update account information. Maintained a positive attitude during challenging interactions with upset or irate customers, de-escalating situations effectively.
  • Strengthened customer retention by offering discount options.
  • Monitored customer satisfaction levels through surveys and feedback forms.

Customer Care Agent

Golden Customer Care
Salt Lake City
02.2023 - 06.2024
  • Answer 100 incoming calls daily and emails for clients looking to order, return, and address billing issues on supplements for a variety of companies.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.

Purchasing Agent/Expeditor

SkyWest Airlines
St. George, UT
11.2018 - 02.2023
  • Monitored the shipments to verify the on-time arrival of goods, and proactively resolved delivery problems. Continuously locate and purchase the highest quality merchandise, with the most favorable costs, delivery schedules, and available supply levels.
  • Determined the reasonable price for each good by analyzing all available data.
  • Prepared purchase orders for over 8 airport stations, solicited bid proposals and reviewed requisitions for goods and services.
  • Ensured compliance with all applicable laws and regulations related to procurement activities.
  • Developed and maintained relationships with suppliers to ensure reliable supply chains.

Cross Utilized Agent

SkyWest Airlines
Gillette, WY
02.2018 - 03.2018
  • Load and unload passengers' luggage promptly and safely.
  • Collaborated well with team members to carry out daily assignments, and achieve team targets.
  • Met targets consistently by working hard, and with strong attention to detail.

Skills

  • Procurement
  • Procurement software proficiency
  • Negotiation
  • CRM software
  • Live chat support
  • Inventory management
  • Order tracking
  • Accounts payable
  • Accounts receivable
  • Purchase order processing
  • Scheduling
  • Data Entry

References

References available upon request.

Timeline

Customer Care Agent

PrePass LLC
06.2024 - 01.2025

Customer Care Agent

Golden Customer Care
02.2023 - 06.2024

Purchasing Agent/Expeditor

SkyWest Airlines
11.2018 - 02.2023

Cross Utilized Agent

SkyWest Airlines
02.2018 - 03.2018

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JoDe Hukill